Notifications

Question 1

What does the notifications capability do?

Answer 1

Notifications sends instant short in-app messages to individual users or groups of users

Question 2

Where can notifications originate from?

Answer 2

1. Another capability or underlying system

The capability sends a POST request to the Notifications API in order to send the notification. For example, Actions sends a notification to a bank customer when a payment of over $1,000 is received. Supports user and/or customer Target groups.

2. A custom frontend interface

The bank developer implements DBS APIs to create a custom frontend, which can then be used by other bank employees to send notifications to bank customers. For example, a bank employee sends a notification about changes in branch work hours. Supports all Target groups.

Question 3

What are the notification severity levels

Answer 3

1. Success: Reports a successful action, for example:

You have reached your savings goal!

2. Information: reports neutral information unrelated to a user action, for example:

Your salary payment has arrived.

3. Warning: Reports important information unrelated to a user action that may require a user action, for example:

Your three-month term deposit will mature on 31/03/2021, click here to extend the contract.

4. Alert: Is one of the following:

Reports important information that requires immediate user action, for example:

The terms and conditions of the Bank have been changed. You have to agree to them before you can continue using the app.

Reports that an action failed or resulted in an error, for example:

Your loan application has been rejected.

Question 4

What are notification categories?

Answer 4

A category can be set on notifications to allow them to be filtered and grouped.

Categories are not required, but they can be set by the service that triggers the notification or the employee that creates the notification.

Some example of categories set by DBS services are: actions, limits and transactions.

Question 5

What are target groups?

Answer 5

Target groups allow you to specify who will receive a notification and in what context.

Question 6

Describe the different types of target groups

Answer 6

1. User: Send the notification to one or more specific users. Notifications allows you to send User notifications in one of the following ways:

All new notifications that are relevant to a user regardless of the selected context.

Only the notifications that are relevant for the context the user is working in, and those that are not associated with any context.

2. Customer: Send the notification to users belonging to one or more legal entities.
3. Global: Send the notification to all users.

Question 7

What are the different types of notification alerts?

Answer 7

1. Sticky: A sticky banner is displayed at the top of the screen whenever a new notification is received. These alerts are suitable for important messages that have to attract attention. For example, scheduled maintenance, changes in work hours, etc.
2. Pop-up: A pop-up is displayed in the corner of the screen whenever a new notification is received. These alerts are suitable for quick updates, such as incoming messages.

If several notifications are received, they are stacked on top of each other, with the newest notification on top. The notification disappears upon expiration or when the customer or employee dismisses it. Upon expiration or dismissal, the notification appears in the list of all notifications. If dismissed, the notification is marked as read in the list of all notifications.

Question 8

What are the features of the notifications widget

Answer 8

View the count of unread notifications.

View the notifications in a list.

View the details of a single notification.

Mark all notifications as read.

Go to notification settings.

Question 9

What are the features of “view sticky and pop-up” notifications?

Answer 9

View new notifications.

Dismiss a notification.

View notification details by clicking a link in the body (if any).

Question 10

Describe the notification approval flow
Integrates
Configurable
Default
Only applied

Answer 10

Notifications integrates with Approvals to ensure global notifications are approved before being sent to all users. This feature is configurable: you can adjust the target groups for which an approval flow applies or disable the feature entirely. By default, only global notifications have an approval flow. The approval flow only applies to notifications created manually by bank employees.

The following approval statuses are available for notifications for which an approval flow applies:

Pending

Approved

Rejected

Cancelled

The flow of the approval status is simple: the approval status changes from pending to one of the other statuses. No other status changes are supported.

Question 11

What are the out of the box configurable user action-recipies

Answer 11

New message received
Account balance has changed
New transaction