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CSA > Notifications > Flashcards

Notifications Flashcards

1
Q

CSAP0340 ( Category: Notifications )
Name four ways to collaborate with team members on tasks?

User presence
Additional comments
Activity stream
Connect chat
Comments
Work notes

A

User presence
Activity stream
Connect chat
Work notes

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2
Q

CSAP0344 ( Category: Notifications )
When configuring an email notification, where can you choose field values from the record to include within the message?

Select fields pane
Select variables
Variables context menu
Platform variables

A

Select variables

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3
Q

CSAP0345 ( Category: Notifications )
Which three tabs are used to configure an email notification?

What it will contain
When to send
Who will receive
Which email template
What the subjects is

A

What it will contain
When to send
Who will receive

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4
Q

CSAP0346 ( Category: Notifications )
Which feature allows users to manage which notifications they receive about various activities occurring in the platform?

Now on Now
Subscriptions
Platform Chat
ServiceNow Mobile

A

Subscriptions

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5
Q

CSAP0347 ( Category: Notifications )
Where can users set their notification subscription preferences?

Notification settings
System settings
Subscription settings
Email settings

A

System settings

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6
Q

CSAP0348 ( Category: Notifications )
Notifications in the Now Platform occur through which of the following three methods?

Virtual Agent
Email
Meeting Invitation
SMS
Workplace Chat

A

Email
Meeting Invitation
SMS

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7
Q

CSAP0403 ( Category: Notifications )
When a request is rejected, a notification is sent and sets the status to rejected.

True
False

A

True

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8
Q

CSAP0479 ( Category: Notifications )
Where do you configure “Define conditions to be met” for Notifications?

What it will contain
Which email template
When to send
Who will receive

A

When to send

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9
Q

CSAP0489 ( Category: Notifications )
What are the three tabs used to configure an email notification?

When to send
Which email template
Why send
What it will contain
Who will receive

A

When to send
What it will contain
Who will receive

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10
Q

CSAP0490 ( Category: Notifications )
Where do you navigate to see the notifications currently defined in the system?

System Notification > Notifications
System Notification > Email > Notifications
System Properties > Notifications
Notifications > System

A

System Notification > Email > Notifications

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11
Q

CSAP0496 ( Category: Notifications )
What are the actions that the system takes in response to messages from users?

Triggers
Inbound Email Actions
Assignment Rules
Auto Feedback

A

Inbound Email Actions

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12
Q

CSAP0511 ( Category: Notifications )
What are the three methods where notifications appear?

Virtual Agent
Email
SMS
Meeting Invitation

A

Email
SMS
Meeting Invitation

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13
Q

CSAP0599 ( Category: Notifications )
What is used to preview how the Notification will appear to the user?

Preview Notification
Impersonate User
Sneak Peek
Auto preview

A

Preview Notification

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14
Q

CSAP0604 ( Category: Notifications )
Where is “make the notification subscribe-able by users” located?

Which email template
Who will receive
When to send
What it will contain

A

Who will receive

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15
Q

CSAP0616 ( Category: Notifications )
What triggers notifications?

System Events
Service Level Agreement
Dot-walking
Activity Stream

A

System Events

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16
Q

CSAP0630 ( Category: Notifications )
What allows users to manage which notifications they receive?

ServiceNow Mobile
Subscriptions
Now on Now
Platform Chat

A

Subscriptions

17
Q

CSAP0646 ( Category: Notifications )
Where to configure “Override the Message HTML” for notifications?

Which email template
What will it contain
When to send
Who will receive

A

What will it contain

18
Q

CSAP0650 ( Category: Notifications )
Where do users set their notification subscription preferences?

Subscription Settings
Email Settings
System Settings
Notification Settings

A

System Settings

19
Q

CSAP0687 ( Category: Notifications )
What are the two types of actions the system can take in response to a user’s message?

Send the user an email message in reply
Update the welcome page
Print the requested record
Make changes to a system table

A

Send the user an email message in reply
Make changes to a system table

20
Q

CSAP0718 ( Category: Notifications )
What allows users to manage which notifications they receive?

Connect Chat
Subscriptions
Now on Now
System Properties

A

Subscriptions

21
Q

CSAP0726 ( Category: Notifications )
How can administrators utilize the same content for different notification channels?

Configure default notification content
Set up related notification content
Enable actionable notification content
Provide common notification content

A

Provide common notification content

22
Q

CSAP0790 ( Category: Notifications )
What type of notification allow users to know when knowledge articles are about to expire?

Agent Workspace
SMS
Self-Service Notifications
Email

23
Q

CSAP0867 ( Category: Notifications )
Which feature allows users to manage their own notifications?

Platform Chat
Connect Chat
System Properties
Subscriptions
Portal Properties

A

Subscriptions

24
Q

CSAP0952 ( Category: Notifications )
What item in ServiceNow is used for creating incidents via email?

Email Actions
Business Rules
Email Policies
Data Policies
Inbound Actions

A

Inbound Actions

25
Q

CSAP0973 ( Category: Notifications )
How to navigate to emails sent/received out/in from the Now platform Application navigator?

System Logs > Emails
System Policy > Email > Email
System Notification > Email
System Notification > Email > Emails

A

System Logs > Emails

26
Q

CSAP1010 ( Category: Notifications )
Name three different methods for Notifications in the now platform.

Virtual Agent
SMS
Email
Workplace Chat
Meeting Invitation
Connect Bot

A

SMS
Email
Meeting Invitation

27
Q

CSAP1344 ( Category: Notifications )
Regarding inbound email actions, name three types of actions the system can take in response to a user’s message.

Create custom applications
Make changes to a system table
Send the user an email message in reply
Override agent capacity for selected agents

A

Make changes to a system table
Send the user an email message in reply
Override agent capacity for selected agents

28
Q

CSAP1348 ( Category: Notifications )
Users can set their notification subscription preferences by navigating to:

User menu > Subscriptions
System Settings > Notification Preferences
System Properties > Notification Preferences

A

System Settings > Notification Preferences

29
Q

CSAP1358 ( Category: Notifications )
Select two from the list below to name contents of When to send:

Define conditions to be met
Make the notification Subscribable
Identify if a record insert or update results in the notification
Select variable values to include in subject or message results in the notification

A

Define conditions to be met
Identify if a record insert or update results in the notification

30
Q

CSAP1359 ( Category: Notifications )
Select two from the list below to name contents of Who will Receive:

Select variable values to include in subject or message
Select Users or Groups from field values on the notification record
Make the notification Subscribable
Apply an email template

A

Select Users or Groups from field values on the notification record
Make the notification Subscribable

31
Q

CSAP1360 ( Category: Notifications )
Select three from the list below to name contents of What it will contain:

Select variable values to include in subject or message
Override the message HTML
Define conditions to be met
Identify if a record insert or update results in the notification
Apply an email template

A

Select variable values to include in subject or message
Override the message HTML
Apply an email template

32
Q

CSAP1361 ( Category: Notifications )
You can verify your Notification was sent correctly using:

All > System Mailboxes > Outbound > Outbox
All > System Mailboxes > Inbound > Outbox
All > System Mailboxes > Inbound > Inbox
All > System Mailboxes > Outbox

A

All > System Mailboxes > Outbound > Outbox

CSA (14 decks)

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