north highland Flashcards
Describe a situation where you were in conflict with someone at workplace, how did you resolve?
respect
Why did you decide to get your MBA?
s
Define management consulting
a
Have you ever been in a team situation where things were not going well, over budget, late, etc? And how did you deal with situation?
Late: redo the schedule, determine impact and prioirties, communite the impact, troubleshoot issues, work around the clock and work on the items unilt it was done.
Tell me about a project that failed and what did you do and what would you do differently in the future.
att mobility .. troubleshoot, ask for help, experts lessons learned,
Have you ever been someone’s trusted advisor and how did you manage to gain their trust?
How would you get acclimated with a client’s culture?
*First do my research, talk with contacts who have worked there, and then jump in and observer and talk with clients and adjust accordingly.
Give an example of when you have persuaded someone over which you had no authority to listen to or follow you.
When driving deployment issues, we’re persuading
What would you do to build a relationship and integrity with a client?
Trust, get to know a client individually, deliver results, do what i say, delivery when i say i will, walk the talk, communicate frequently and openly, be transparent, impower them..
Tell me about a time when you took on a project that was outside of your comfort zone.
first project, learning the technology, leading a team, first sev1 jump right in and work as a team ..
a high level description of a project (i.e. a ticketing company is looking to increase the revenue integrity of their ticketing processes with hotels and airlines…such that agents are not constantly overriding ticket prices) what would you ask the client with only 5 min of preparation time?
Want to understand what exactly the scope of the problem and why they need it, is by asking - What is biggest challenges, critical success factors, how will you measure outcomes, who are the key players/stakeholders/what is the timeline..
Describe how you lead people
• Try to give people the business driver for what their doing, and determine hwo they get motiveate.d some poople what recoginzition, and some people say its my job..
Longer term outlook instead of short term fixes
motivate - business reason, public appreciation,
set goals for them instead of micro manage
lead by example..
What is important to you in a compensation system? ( not the dollar amount, but the structure)
• Transparency, fairness,
Case question: We are 5 minutes from meeting with Coca-Cola to discuss a way to make a score card for them to use when they are evaluating different types of social media. What questions would you ask Coca Cola to get the right information you need to create the scorecard?
• Scorecard – a list of metrics
• Who are the stakeholders like customers, employees
• What objectives,
what want to measure and how can we quantifiy it,
- does some objects have higher priority??
Why management consulting?
help organziaiton improve thier performance, by providng a outside analysis of their problems and developing and implents plans to improve their performance
