Nonverbal Communication/Voice & Diction Test

Question 1

Nonverbal: All forms of communication except _____. It includes _____, _____, and _____.

Answer 1

words, sounds, body language, environmental factors

Question 2

nonverbal communication is most often sent on this level. We are often not aware of the messages we send nonverbally. We also process, interpret & respond on this level.

Answer 2

subconscious

Question 3

it depends on the situation in which it occurs.

Answer 3

contextual

Question 4

this means that nonverbal messages are open to interpretation and are often confusing.

Answer 4

ambiguous

Question 5

a nonverbal message commonly used in one culture may send a completely different message in another culture.

Answer 5

cultural

Question 6

having a strong voice with an attentive and positive attitude shows that you believe in yourself and your communication skills.

Answer 6

confidence

Question 7

comes from an understanding of communication situations and a strong sense of what is appropriate and correct. it sends out the message that you are in control of your communication and the situation you are in.

Answer 7

poise

Question 8

suggests a strong sense of purpose. it means you are confident in yourself, your opinions and beliefs and are not afraid to take a stand when necessary.

Answer 8

assertiveness

Question 9

being perceived as approachable, friendly and open. it is giving another your full attention.

Answer 9

immediacy

Question 10

human sound that is used to transmit language to others

Answer 10

voice

Question 11

the highness or lowness in the sound of a voice

Answer 11

pitch

Question 12

stressing or placing emphasis on certain words or phrases

Answer 12

inflection

Question 13

level of loudness or softness in a person’s voice

Answer 13

volume

Question 14

a specific vocal quality

Answer 14

tone

Question 15

how fast or slowly a person speaks

Answer 15

rate

Question 16

brief period without sound. helps provoke thought, develop curiosity or suspense, create a dramatic effect or raise questions.

Answer 16

pause

Question 17

longer period of suspended sound. it conveys a willingness to listen. it expresses approval, disapproval, apathy. it also shows courtesy, respect, or profound emotion.

Answer 17

silence

Question 18

conveys humor, friendliness, acceptance and good feelings. it can also convey cruelty or sarcasm.

Answer 18

laughter

Question 19

sounds without words. sighs, whines, throat clearing are examples. they send messages about a sender’s feelings.

Answer 19

vocalizations

Question 20

visual messages we send with our physical presence.

Answer 20

body language

Question 21

your attire can add or detract from the image you want to project in social and professional contexts.

Answer 21

dress

Question 22

it shows others whether or not you take pride in your appearance. it also implies that you want to look and be your best.

Answer 22

grooming

Question 23

makes your clothes fit better, but gives you the air of confidence, poise and immediacy.

Answer 23

posture

Question 24

shows your comfort level in situations.

Answer 24

muscular tone/tension

Question 25

the way you walk or move from one place to another.

Answer 25

movement

Question 26

a movement of any part of the body that reinforces another message or acts as a substitute for speech. they are very cultural in nature.

Answer 26

gestures

Question 27

people use eyes to make contact with others, maintain and regulate interaction, and to provide space or distance. making eye contact often will be viewed as a sign of honesty and credibility.

Answer 27

eye contact

Question 28

the way you use space, distance, and territoriality communicates messages about you and your relationships.

Answer 28

environmental cues

Question 29

your perception and use of space

Answer 29

spatial communication

Question 30

up to 18 inches from your body. communication in this range tends to be very personal.

Answer 30

intimate distance

Question 31

18 inches to 4 feet. typically people allow friends, family members, and some coworkers to enter their personal space comfortably.

Answer 31

personal distance

Question 32

4 to 12 feet. the most appropriate distance for interpersonal and small group interactions in professional and social contexts.

Answer 32

social distance

Question 33

12 to 25 feet. used in formal presentations

Answer 33

public distance

Question 34

people may identify a space or territory, claim it, and protect it as their own. your space can send a variety of messages about you.

Answer 34

territory

Question 35

in recent years, rules and norms have taken a definite shift toward "Don't touch." remember it is personal and may be different than your preference.

Answer 35

touch

Question 36

how you manage your time is crucial. how you use time sends a strong message about _____, your _____ of others, your relationships with them and your _____ about responsibilities.

Answer 36

time communication, you, perception, attitude

Question 37

articles of adornment you use to decorate yourself or your surroundings and keep in your space.

Answer 37

artifacts and objects

Question 38

associates a certain meaning or feeling.

Answer 38

color

Question 39

the sense of smell is believed to provide the most direct link to the emotion center of the brain.

Answer 39

fragrance/odor

Question 40

4 elements of voice production

Answer 40

respiration, phonation, resonation, articulation

Question 41

12 parts of the body involved in voice production

Answer 41

- diaphragm - breathing muscle - lungs - 2 air sacs - trachea - windpipe - larynx - voice box - lips (articulator) - teeth (articulator) - tongue (articulator) - palate - hard and soft (articulator) - jaw (articulator) - nasal cavity (resonator) - sinus cavity (resonator) - pharynx - throat (resonator)

Question 42

the ability to be heard. works along with diaphragmatic breathing.

Answer 42

audibility

Question 43

the quality and tone of your voice speak louder than the words. (non-verbal aspect)

Answer 43

pleasant quality

Question 44

we enjoy better listening to those who have a variety in pitch, rate, and volume.

Answer 44

flexibility/vocal variety

Question 45

how well you can be understood. - articulation - speaking clearly - pronunciation - look up a word if you don't know how to pronounce it - dialect regions - eastern, southern, midwest, etc.

Answer 45

intelligibility

Question 46

4 phases in voice improvement

Answer 46

audibility, pleasant quality, flexibility/vocal variety, intelligibility

Question 47

4 characteristics of nonverbal communication

Answer 47

subconscious, contextual, ambiguous, cultural

Question 48

4 characteristics of a positive professional image

Answer 48

confidence, poise, assertiveness, immediacy

Question 49

2 types of nonverbal communication

Answer 49

voice, body language

Question 50

9 voice characteristics

Answer 50

pitch, inflection, volume, tone, rate, pause, silence, laughter, vocalizations

Question 51

3 factors of body language

Answer 51

personal appearance, kinesics, facial communication

Question 52

6 types of spatial communication

Answer 52

intimate, personal, social, public, territory, touch

Question 53

5 articulators

Answer 53

lips, teeth, tongue, palate, jaw

Question 54

3 resonators

Answer 54

nasal cavity, sinus cavity, pharynx