Intro to Communication Test

Question 1

use of words that are clear, vivid, and appropriate

Answer 1

competent language

Question 2

the “dictionary” or objective meaning people give to a symbol

Answer 2

denotative meaning

Question 3

the personal associations people make for a symbol

Answer 3

connotative meaning

Question 4

mental or internal conversations with oneself

Answer 4

self-talk

Question 5

focusing on the speaker’s feelings and attitudes while gaining information

Answer 5

reflective listening (to understand)

Question 6

critically analyzing the meaning and merits of a speaker’s message

Answer 6

critical listening (to evaluate)

Question 7

listening that involves a search for facts and ideas

Answer 7

active listening (to learn)

Question 8

active process of making sense of external environment and internal experience

Answer 8

perception

Question 9

characteristics we believe to be true of a category ascribed to a given person or situation

Answer 9

stereotypes

Question 10

behavior or interactions based on unproven assumptions as if those assumptions were true

Answer 10

self-fulfilling prophecy

Question 11

communication process that explores differing perspectives and ideas on problems, issues, or topics; a way of communicating that allows people to stand their own ground while being open to other perspectives

Answer 11

dialogue

Question 12

a group of people who come together in the same physical, mental, or virtual space to interact and/or pursue a common goal

Answer 12

community

Question 13

coming from the environment that distracts from the communication

Answer 13

noise interference

Question 14

the ultimate audience for a message

Answer 14

receiver

Question 15

medium through which a message is sent

Answer 15

channel

Question 16

original producer of a message

Answer 16

source

Question 17

interpretation people assign to a message

Answer 17

meaning

Question 18

those sounds, actions, or gestures that people agree have a common meaning

Answer 18

nonverbal symbol

Question 19

rule-guided system of symbols that allows us to take messages and utterances in the form of words and translate them into meaning

Answer 19

language

Question 20

the thing to which a symbol refers

Answer 20

referent

Question 21

word, sound, action, or gesture that arbitrarily refers to a person, idea, or object

Answer 21

symbol

Question 22

words, sounds, actions, and gestures that people express to one another when they interact

Answer 22

message

Question 23

communication that fits a given context

Answer 23

appropriateness

Question 24

someone who is motivated, knowledgeable and skillful at listening effectively in a variety of situations

Answer 24

competent listener

Question 25

6 reasons we communicate

Answer 25

inform, persuade, promote understanding, make decisions, resolve conflicts and problems, meet our social and physical needs

Question 26

definition of communication

Answer 26

the process of creating and exchanging meaning through symbolic interaction

Question 27

communication process model

Answer 27

sender > encoding > message > channel > receiver > decoding > feedback > channel > back to sender

Question 28

communication barriers (5)

Answer 28

noise (physical, physiological, psychological, semantic), communication apprehension (trait, context, audience, situation anxiety), bias, false assumptions, loaded terms

Question 29

3 steps involved in perception

Answer 29

sensory, selective, personal

Question 30

factors that influence personal perception (9)

Answer 30

values, beliefs, culture, bias, prejudice, attitudes, expectations, knowledge, communication skills

Question 31

self-concept selves (11)

Answer 31

real, perceived, ideal, public, private, professional, social, intellectual, emotional, physical, artistic

Question 32

Johari’s Window

Answer 32

open: we both know, hidden: only I know, unknown: we don’t know, blind: only you know