Non verbal communication Flashcards
What percentage of communication is non-verbal according to Mehrabian’s study?
93%
This includes 55% body language, 38% paraverbal, and 7% verbal.
What are the three components of communication as per Mehrabian’s study?
- 55% Body Language
- 38% Paraverbal (Tone, Pitch, Pace)
- 7% Verbal (Words Used)
These components illustrate the significance of non-verbal cues.
When are first impressions typically formed?
Within seconds—before you even speak.
What does good body language convey during communication?
Confidence before words are heard.
What are the 5 pillars of non-verbal communication?
- Facial Expressions
- Gestures
- Posture & Body Language
- Eye Contact
- Paraverbal (Tone, Pitch & Pace)
Each pillar plays a crucial role in how messages are conveyed.
What does a smile signify in terms of non-verbal communication?
Builds trust.
What does a furrowed brow convey?
Seriousness.
What does standing tall indicate?
Authority.
What is the effect of good eye contact?
Signals confidence.
What does avoiding eye contact indicate?
Insecurity.
What is the ‘3-second rule’ related to?
Looking at individuals for 3 seconds before shifting.
What is a common mistake regarding hand gestures?
Overusing them can be distracting.
What is the solution to overusing hand gestures?
Use purposeful gestures for emphasis.
What are parasitic gestures?
Fidgeting behaviors like pen clicking or hair touching.
How can poor posture affect communication?
Signals defensiveness.
What should you do to improve your posture?
Stand tall and keep an open posture.
What is a consequence of a monotone voice?
Kills engagement.
What is the recommended solution for monotone voice or rushed speech?
Use intonation, strategic pauses, and varied pacing.
What non-verbal communication tips are suggested for job interviews?
- Good eye contact
- Open posture
- Avoid fidgeting
These tips help convey confidence.
What should you do during business case presentations?
- Use gestures to emphasize key data points
- Walk slowly and purposefully during transitions
Avoid pacing to maintain audience focus.
What is a key tip for product pitches?
Use expansive, confident gestures.
What should motivational speakers match with their energy?
Body language.
What is the final takeaway regarding non-verbal communication?
It’s not just what you say—it’s how you say it.
What does mastering non-verbal communication lead to?
Building trust, credibility, and emotional impact.
Fill in the blank: In a world flooded with information, audiences remember how you made them _______.
feel.
