non verbal communication Flashcards
1
Q
what is non verbal language
A
Nonverbal language is a “silent language” (Hall, 1959) and consists of elements other than verbal (spoken or written) signs.
2
Q
What forms of challenges faced in non verbal communication in IC
A
- Paralanguage (volume, tone, and speed of speech)
- Kinesics (gestures and facial expression)
- Proxemics (difference in personal distance that is considered comfortable.)
- Haptics (use of physical touch in communication)
- Chronemics (the different ways of viewing time. monochronic vs polychronic)
- Environments (different physical elements, such as climate.)
- Artifacts (different symbolic meanings of the objects used.)
3
Q
how to overcome non verbal obstacles
A
- recognize biases or assumptions we
might have about other cultures. - Observing how people from a particular culture use nonverbal communication and carefully trying to imitate their behavior can be an effective way to adapt.
- using verbal communication to clarify intentions can be very helpful.
- using verbal communication to clarify intentions can be very helpful.