Non-Verbal Communication Flashcards
1
Q
What is “Kinesics”?
A
Body language
2
Q
What is “Proxemics”?
A
Distance
3
Q
Distracting Non-Verbal Cues
A
- lack of eye contact
- facial expressions
- body position and movement
- tone of voice
- closeness of body position
- fidgeting with hair or other objects
4
Q
Protected space
A
18 inches from our body
5
Q
Daily Interactions (casual, personal conversations)
A
18 - 48 inches
6
Q
Social or Consultative Interactions
A
between 4 - 12 feet
7
Q
What are environmental factors that affect interactions?
A
- prescription counter
- cleanliness of pharmacy
- physical appearance of pharmacy employees
