Noise Flashcards
What are the type of communication noises
External
Physiological
Psychological
What is external noise and examples
Factors that are external to the receiver and interfere with persons ability to hear or listen
Ex. Smells, background noise, being called on, moving chair
What is physiological noise and examples
Biological factors in the receiver that interfere with the ability to accurately receive the message
Ex. Hard of hearing, pain, decreased vision, upset stomach, full bladder
What is psychological noise
Cognitive factors that interfere with the receivers ability to accurately receive the message
Ex. Emotions, insecurities, beliefs, culture, perceptions
What is active listening
Listening that is genuine and you are interested in what the speaker is saying
5 components of listening
Hearing
Attending
Understanding
Remembering
Responding
How can you show you are actively listening
Eye contact
Body language/face them
Nodding
Asking questions/paraphrasing
Challanges of listening
Infomation overload
Personal concerns
Rapid thought
Noise
What can affect how someones receives a message
Physiological factors
Social roles
Cultual background
Personal interests
What are the listening responses
Silent listening
Questioning
Paraphrasing
Supporting
Empathetic responding
advising
What are the two types of questioning responses?
Open ended questions - more detailed answers
Closed questions - simple answers (yes or no)
What to consider when picking listening response
Do they want a solution or just looking for someone to listen
What kind of person they are (logical or emotional)
What are you good at? (Listening,advising)
Listening responses used by hca
Silent listening
Questioning
Paraphrasing
Supporting
Empathetic responding
