Communication

Question 1

Characteristics of competent communication

Answer 1

Adaptability
Ability to perform skillfully
A large repertoire of skills
Empathy and perspective taking

Question 2

What is communication competence

Answer 2

The ability to achieve goals in a manner that is both effective and appropriate.

Question 3

What is transactional communication

Answer 3

A dynamic process created by the participants through their interaction with each others. It involves 2 people

Question 4

Name and explain the insights of the communication model

Answer 4

Communicator - people can be receivers and senders sending and receiving same time
Meaning - resides in people who express and interpret them
Environment - not only physical
Noise - anything that influences transmission and reception
Channel - describes a medium where messages are exchanged (email)

Question 5

What are 4 needs that effective communication can satisfy

Answer 5

Physical needs
Identity needs
Social needs
Practical needs

Question 6

What are the communication principles

Answer 6

Communication is transactional
Communication can be intentional or unintentional
Communication has a content and relational dimension
Communication is irreversible
Communication is unrepeatable

Question 7

What are two characteristics of non-verbal communication

Answer 7

Non verbal communication is primarily relational (how you feel about someone)
Non verbal is influenced by culture and gender
Non verbal is ambiguous

Question 8

What is paraphrasing and why we use

Answer 8

To confirm with the speaker that you have been listening and understand them correctly
Gives then opportunity if you didn’t understand then correctly
Prevents misunderstanding

Question 9

Types of non verbal communication

Answer 9

Body movement
Touch
Voice
Distance