new company officer chapter 2

Question 1

this helps fire services provide the highest level of service to their customers at the lowest possible cost?

Answer 1

organizational structure p 31

Question 2

fire service top officials are called?

Answer 2

fire chief, chief, commissioner, or chief executive officer (CEO) p31

Question 3

these are used to define organizational policy and describe behavioral and performance expectations of employees.

Answer 3

SOP/SOG p31

Question 4

cooperation among company members is based upon what two things?

Answer 4

following department guidelines and also trust that comes from consistent applications of sound organizational principles p32

Question 5

order of rank and authority in the fire service

Answer 5

chain of command p 32

Question 6

the common organizational structure used in the fire service that is defined as having an uninterrupted series of steps or chain of command.

Answer 6

scalar structure p. 32

Question 7

this type of organizational structure allows for decisions and information to be directed from the top of the organizational structure down through intermediate levels to the base of the structure.

Answer 7

scalar structure p. 32

Question 8

feedback and information in a scalar structure is transmitted from which level?

Answer 8

up from the bottom of the structure to the top positions p32

Question 9

those who deliver services to the public or external customers such as fire suppression, ems, inspections, education, and investigations.

Answer 9

line personnel. p 33

Question 10

those who provide support to line personnel or internal customers such as training, logistics, and personnel administration

Answer 10

staff personnel p33

Question 11

relates to the empowered duties of an official to perform certain tasks.

Answer 11

authority p34

Question 12

the level of a fire inspector’s authority is commensurate with the enforcement obligations of who?

Answer 12

the governing body p34

Question 13

this refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.

Answer 13

authority p 34

Question 14

what are the two types of decision making models

Answer 14

centralized authority and decentralized authority.

Question 15

each subordinate must have only one supervisor

Answer 15

unity of command p 35

Question 16

accountability for decisions is almost always _____

Answer 16

centralized p. 34

Question 17

this is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment.

Answer 17

delegation p35

Question 18

in this type of structure decisions are made by one person at the top of the structure and works well very in small organizations.

Answer 18

centralized p 34

Question 19

in large organizations the leader’s span of control may be exceeded unless _______

Answer 19

decision making authority is delegated p 34

Question 20

decision making in the decentralized structure are made at what level?

Answer 20

lower levels (basically delegation of authority p 34

Question 21

decision making authority should be delegated to

Answer 21

the lowest level possible p 34

Question 22

decentralized authority allow for what?

Answer 22

expeditious handling of most matters p35

Question 23

what problems occur with decentralization of authority

Answer 23

duplication of effort may occur p35

Question 24

unity of command depends on the use of

Answer 24

the chain of command and functional supervision p 36

Question 25

the process of going around a link in the chain of command to deal with an issue

Answer 25

sidestepping p 36

Question 26

notifying one’s supervisor that one wishes to take an issue to the supervisor’s supervisor.

Answer 26

skip level notification p. 36

Question 27

path of responsibility from the top of the organization to the bottom and vise versa.

Answer 27

chain of command p 36

Question 28

the number of subordinates and/or number of functions that one individual can effectively supervise.

Answer 28

span of control p37