New Communications Quiz Flashcards
Which of the following documents is used for correspondence between the architect or owner and the contractor?
formal business letter
Which of the following documents is used for correspondence between the home office and the job site?
memorandum
What is the best time to distribute the working agenda to the participants of a meeting?
about one day prior to the meeting
Which document describes the suggested agenda for the preconstruction meeting?
general requirements
What is the best time to distribute the meeting minutes to the participants?
about one day after the meeting
Which of the following descriptions are the primary content items for the meeting minutes?
attendance, topical headings, brief notes on what was discussed in paragraph form, who is assigned to action items, completion status
Which of the following statements is true about the use of texting as a means of communicating in the construction industry?
appropriate for clarifying but not for formal direction
What is the best way for a contractor to get formal clarification on an apparent discrepancy found on the plans?
RFI
What are the leadership skills needed to conduct a productive meeting?
listening attentively, responding constructively, soliciting all ideas, and matching decision making to the situation
Which of the following is not commonly discussed at monthly owner/architect/contractor progress meetings?
pending subcontractor change orders
What is a listener’s retention percentage of an oral conversation?
10%
Which of the following communication methods is the most effective in knowing that the communication has been understood?
The sender should ask open-ended questions and make them speak.
Which of the following is the best example of an open-ended question?
Do you know which shovel to get me complete the activity?
