Negotiation Ch 5

Question 1

Define Conflict.

Answer 1

is a difference of interests, ideas or beliefs that
the parties’ current goals cannot be achieved at once.

Question 2

What are the Levels of conflict?

Answer 2

1- Intrapersonal conflict:
These conflicts occur within an individual.

Interpersonal conflict:

It is between individuals, co-workers, it has many types:
A- Virtual conflict: happens as follows:
- A misunderstanding leads to a difference of opinions..
B- Fact conflict: happens when two or more people disagree
over information or the truth of something.
C- Value conflict: comes up when different personal values
lead to disagreement.
D- Policy conflict: happens when people can’t agree on a
problem-solving strategy.
E- Ego conflict: happens when conflict gets personal.

Intergroup conflict:
It is between organizations and Negotiations at this level are also more complex

Question 3

Intergroup conflict

Question 4

Intergroup conflict

Question 5

What is the difference between Functional &
Dysfunctional Conflict?

Answer 5

Functional conflict: is beneficial to push people toward success, work more
efficiently, and improve task performance.

Dysfunctional conflict: prevents individuals from reaching successful outcomes and
destroys relationships.

Question 6

What Is Conflict negotiation?

Answer 6

It is the process of resolving an argument by providing for each
sides’ needs to be satisfied
with the outcome

Question 7

What is the sources of Conflict during Negotiation?

Answer 7

• Goals.
• Personality styles.
• Values or core beliefs.
• Power, status, expertise, and influence.
• Communication issues, including language barriers.
• Communication styles.
• Confusion
• Lack or scarcity of resources
• Misunderstandings

Question 8

How can we resolve Conflicts in Negotiation?

Answer 8

Address the conflict, not the person.
- Communicate with your team.
- Practice active listening.
- Show empathy for others.
- Avoid over-focusing on conflict.
- Develop communication.

Question 9

What is the Tips for Successful Negotiating?

Answer 9

• Put Yourself in Their Shoes.
• Keep Your Emotions under control.
• Do your research.
• Know your priorities.
• Consider the potential oppositions.
• Know when to walk away
• Keep your timeline in mind.