needs and services Flashcards

1
Q

what are the three sections of services

A

-health care services -
primary health care- services available in the community- GPs
secondary health care- services provided in the hospital
-social or community care services
social services - meals on wheels, local day care centres
-early years services - nursery schools, library book clubs

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2
Q

what are statutory services

A
free to everyone who needs them
provided by government 
NHS
social services of local councils
payed for out of various taxation
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3
Q

what are private services

A

organisations which provide services to make a profit - bupa, private care services, private nursery schools

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4
Q

what are voluntary services

A

do not make a profit
provide services free or at a low cost
paid for by charity contributions, grants from local and national governments and donations from clients
first aid - st. john’s hospice
voluntary social services - lunch clubs, trips, bingo,
early years - mums +tots groups run by parents

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5
Q

what are the main aim of services

A

to fulfil the client

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6
Q

what are the service aims in healthcare

A
  • diagnosing illness - primary (gp) and secondary (consultant) diagnosis
  • treating disease- medication, operations, treatment
  • aiding recovery and rehabilitation- physiotherapists, councillors, psychologist
  • preventing illness - phlebotomy , public health
  • monitoring health and wellbeing -nurses , gp
  • providing information about illness and treatment - public health
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7
Q

what are the service aims in social care - e.g. residential home

A
  • provide a balanced diet
  • provide general hygiene
  • provide personal care
  • provide warmth and shelter
  • provide opportunities for rest and sleep
  • provide a safe living environment
  • provide emotional security
  • provide stimulation - mentally occupied
  • provide opportunities for physical activity
  • empowering clients, provide independence
  • provide attention, approval and security
  • protect from abuse and neglect
  • provide social contact
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8
Q

what are the aims in early years service

A

providing learning opportunities- place to play, books, toys, day trips, songs
learn what’s socially acceptable, provide standards to follow - regulated by ofsted
safe, warm environment to learn and develop
provide opportunities to develop PIES

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9
Q

what are the aims for people with disabilities

A
  • providing advice, guidance, information: advice on benefits, info on disease, advice on therapy, supplying aids for mobility - wheelchair, ramps, crutches
  • supplying aids for hearing + visions : hearing aid, books in bigger print, guide dog

advising on adaptations to aid daily life

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10
Q

care actions - how are care needs met?

A
  • asking a patient questions
  • observing appearances and monitor them
  • test for signs of disease
  • diagnose illness
  • provide treatment
  • refer to other services
  • explain info to patient
  • provide reassurance
  • work with other members of healthcare teams - effective hangovers
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11
Q

what are physical impairments?

A

problems with motor behaviour - fine and gross - diseases, limb loss, motor neurone disease

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12
Q

what are sensory impairments?

A

problems with the two main sensors- blind/ partially

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13
Q

what are learning impairments?

A

problems with the brain - brain disease, genetic condition- down’s syndrome

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14
Q

what is self referral

A

taking yourself to a service

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15
Q

what is professional referral

A

when a GP refers you to the hospital

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16
Q

what is third party referral

A

when relatives ring the services for you

17
Q

what are physical barriers to access

A

when a client can’t get into a building or part of a building they need e.g. doors too narrow, mobility problem, no lift, no disabled toilet

18
Q

what are psychological barriers ?

A

embarrassment, anxiety e.g. trauma, fear of illness / social situations, ignorance of service

19
Q

what are financial barriers

A

only occurs when a patient needs access to a service that isn’t available on the NHS , can’t afford it, can’t afford travel to services

20
Q

what are geographical barriers

A

difficulty travelling to services - rural area, don’t drive, no public transport links

21
Q

what are cultural and language barriers

A

occurs when a persons culture makes it hard for them to accept a service e.g. male - treatment or personal care
language barrier - client and doctor can’t communicate effectively

22
Q

what is a resource barrier

A

can affect client in 2 ways
-can’t access service at all, long wait for service
not enough equipment, resources for staff needed, more demand than company can supply