need To know💛 Flashcards
Workforce planning involves all the following except___.
A) organizing the training the staff
B) Forecasting future personnel requirements
C) examining production plans in a factory
D) preparing and maintaining personal records
C) examining production plans in a factory
Interview Question: What changes have you made in working with others to be more effective at work? This question will help the interviewer to learn more about the candidate’s ____.
A) professional characteristics
B) team skills
C) goals for the future with the company
D) dedication to completing a project
B) team skills
Employers are required to provide full-time employees with ____.
A) pensions
B) holiday leave
C) sick leave
D) health insurance
D) health insurance
Quality-driven leadership leads to___.
A) unhappy employees
B) break down of the team
C) employee layoffs
D) a competitive edge
D) a competitive edge
The activity that presents a prime opportunity to expand the knowledge base of all employees is _____.
A) promotion
B) workplace training
C) retention
D) union participation
B) workplace training
The process of collecting and analyzing information to determine the training requirements that would enable a target group of employees to meet or exceed the performance requirements of their roles within the organization is called a _____.
A) job organization
B) job description
C) needs assessment
D) job evaluation
C) Needs assessment
With Internet technology, we have the capability to connect in real-time with people from all over the world using a ___.
A) corporate meeting
B) professional conference
C) skills seminar
D) webinar
D) webinar
With a cafeteria plan, employees can choose _____.
A) the hours that they want to work
B) from among benefits of equal value
C) the type of payment plan they want
D) random days off from work
B) from among benefits of equal value
Which of the following is not a step to establish pay rates?
A) conduct a job evaluation
B) compare pay grades to similar businesses in different parts of the country
C) research through market analysis
D) perform a job analysis and job evaluation
B) compare pay grades to similar business in different parts of the country
An employee takes a shortcut to complete a task at work. The result of this action is poorer customer service. This is an example of _____.
A) workplace efficiency
B) service exceeding company expectations
C) deficiency of knowledge
D) deficiency of execution
D) deficiency of execution
The employee appraisal process will not result in _____.
A) reduction in employee stress related to not knowing where they stand with the company
B) increased personal satisfaction for the employee
C) new job searches by the employee
D) opportunities for employees to identify career goals and develop skills
C) new job searches by the employee
Safety in the workplace is required by ____.
A) National Labor Relations Act
B) OSHA Laws
C) Employee Privacy Laws
D) National Labor Laws
B) OSHA laws
- osha standards are rules that describe the methods that employers must use to protect their employees from hazards.
The Americans with Disabilities (ADA) prohibits discrimination against people with disabilities in regard to all the following services at a hotel except ____.
A) wide enough door entries
B) line of credit
C) elevator
D) accessible shower
B) line of credit
The act passed in 1947 to rebalance the power between labor and management and to ensure a healthy labor- management environment is the _____.
A) Wagner Act
B) National Labor Fair Standards Act
C) Landrum-Griffin Act
D) Taft- Hartley Act
D) Taft-Harley Act
*it prohibits certain union practices and requires disclosure of certain financial and political activities by unions.
*vetoed by President Truman, but Congress overrode the veto
An independent federal agency that administers the basic law governing relations between labor unions and the employers, whose operations influence interstate commerce, is the_____.
A) Affirmative Action Law
B) Equal Pay Act
C) Collective Bargaining Process
D) National Labor Relations Board
D) National Labor Relations Board
