Nationals 02 Flashcards
POE (Networking)
Power Over Ethernet
These type of switches are strongly recommended but not required for BVE service
POE (Power Over Ethernet)
All pinouts for ethernet wiring should adhere to this standard
TIA/EIA 568B/A
BACC
Broadband Access Center for Cable
Enables user to place calls from their phone that appear to be coming from their office
Be Anywhere
This allows sharing of a group of lines by many individuals for incoming calls
Hunt Group
This hunt group type has the incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call.
Simultaneous
This hunt group type has the incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number.
Sequential
Press this to pause message
2
Press this to delete message
7
Press this to go to end of message
6
Press this to go to beginning of message
4
Press this to fast forward 3 seconds at a time
3
Press this to rewind message 3 seconds
1
Base station should be installed this far off the ground for optimal signal coverage
7’-8’
Transfer from Voicemail allows callers to press this option to have their call transferred to another location.
0
DECT
digital enhanced cordless telecommunications
Common bandwidth for Dial-up connection
56Kbps
Common bandwidth for T1 connection
1.544Mbps
Common bandwidth for DSL connection
512Kbps to 8Mbps
Unit of measurement used in measuring a computer’s disk storage capacity, or a computer’s file size
Megabyte
Widely used when referring to data transfer rates of computer networks, often as the number of Mb per second
Megabit
How fast you are able to transfer data from the internet to the device you are using. This can be either synchronous or asynchronous with upload speed.
Download speed
How fast you are able to transfer data from the device you are using to the internet. This can be either synchronous or asynchronous with download speed.
Upload speed
A unique number that associates a computer or other device while connected to an IP-based network.
IP address
This ip address is temporarily assigned to a device when it connects to the web and can change regularly and return to the ISP’s shared pool for its customer base.
Dynamic ip address
These addresses are permanently assigned to a customer’s leased modem, at a designated location.
Static ip address
Customers must purchase IP addresses in a block of
1, 5, or 13.
A turnkey, managed WiFi solution that provides next-generation wireless security and cloud configuration features.
Wifi Pro
The maximum number of WiFi Pro access points allowed on an account
2
four access points used with wifi pro
C75,C100,C130,C200
WiFi Pro feature that shows Comparison charts for: Presence, Demographics, Conversion and Usage by footfall and time range in this section.
Analytics
Customers can set limits for upstream/downstream traffic on their public network using this WiFi Pro feature
Bandwidth Allocation
This shows how many people walk by your business vs how many people walk in.
Conversion and Footfall
See the businesses ‘Footfall’, WiFi Users, Demographics, Repeat Users, and Dwell Time here.
Dashboard
This shows data on customer age and gender trends through Facebook integration
Demographic
This section of WiFi pro Guest Insights shows the number of visitors broken down by the amount of time they were detected on the Guest WiFi network, and the amount of time they spent in a specific location
Dwell Time
Customers can auto direct their patrons to any of these three social media locations to promote their brand.
Facebook, Twitter, Instagram
WiFi Pro provides state-of-the-art Internet tools that allow customers to do this with there own wireless network
Manage & Configure
Customers can receive their WiFi reports on customer analytics these two ways.
On-Demand, and Scheduled.
Create and View Single or Recurring WiFi Pro Reports here
Reporting
SSID
Service Set Identifier
WiFi pro offers customization with these easy to build landing sites.
Splash Pages
This WiFi pro feature allows customers to only be able to access their WiFi during business hours, or whatever hours they choose.
WiFi Network Scheduling
These WiFi Pro devices provide better signal reliability and better connectivity on a consistent basis.
WiFi Pro Access Points
WiFi pro allows you to configure this many SSIDs.
8
Designed for the Business Internet customer who requires continuous internet connectivity.
Connection pro
Service that provides uninterrupted internet
Connection pro
An ancillary service for Business Internet that provides uninterrupted internet connectivity over a primary and redundant stream.
Connection pro
Connection pro battery backup time
up to 8 hour
Connection pro connection speed in backup mode
10/1 Mbps
Connection pro provides this many LAN ports
4
Connection Pro automatically detects loss of service and switches to cellular within this time frame
30 to 40 seconds
Connection Pro automatically returns to primary service on restore within this frame
30 to 40 seconds
Connection pro includes this device to increase range for cell backup
External antenna
Connection Pro tier 3 escalation support will be handled by this third party provider
numerex
CBR model number(s)
CGA4131
CBR2 Model numbers(s)
CGA4332COM
BWG model number(s)
DPC3939B, DPC3941B
Address temporarily assigned to internet customers by an ISP
Dynamic
Address permanently assigned to a customer’s leased modem at a designated location
static
A 32-bit number that masks an IP address, dividing the IP address into network address and host address.
Subnet mask
This tool allows you to understand X1 error codes
Platform Operations Portal (POP)
X1 Box Limit per account
16 boxes
There will be two types of remotes provided to our X1 for Business customers
XR11, XR15
This type of business TV service is primarily designed for businesses where viewing television is never one of the primary offerings of the business.
Private view tv
This type of business TV service is for businesses that want to locate the TVs in areas where a patron would be able to enjoy the programming while waiting for their service.
Private view tv
This type of business TV service is for customers that provide programming to their patrons while they are receiving other services, such as food or drinks, smoking lounges, and fitness services.
Public view customers
This type of business TV service is for businesses who offer television to their patrons as an amenity or derive revenue as a result of offering the service in their establishment.
Public view tv
Xfinity stream is only offered to these business TV customers
Private view customers
What are the requirements for comcast business customers to receive xfinity stream
Comcast business internet and Comcast Business TV services
These customers are eligible to receive xfinity stream
Private view Business TV customers
These features are excluded for Comcast Business customers when using xfinity stream app
No Video On Demand (VOD), No Premium Channels, No DVRs, Not available to Public View customers
These are the add-on options for business tv
sports pack, seasonal sports packages, music choice, international premium networks, canales selecto/multilatino
Name the private/public view tv packages
Basic, select, variety, standard, preferred
Comcast reserves the right to increase equipment rates with this
30-day notice
For new customers, Business TV also requires them to sign this term agreement?
1,2 or 3 year agreement
Serviceability must be confirmed during the first sales call with the customer and prior to requesting the site survey. Prior to a site survey, a serviceability check will consist of these two components
Serviceability of the location, E911 serviceability
Techs may stack up to this many 4-line emtas
6
These two pieces of information are provided using E911
phone number & service location
The conventional telephone was invented by Alexander Graham Bell in what year
1876
This technology uses analog signal transmission over copper loops and remains the basic form of telephone connection in many parts of the world.
Plain Old Telephone Service (POTS)
This is the main hub or backbone of the world’s telephone networks.
Public Switched Telephone Network (PSTN)
This refers to a phone that uses a telephone line for transmission as opposed to a mobile/cellular service, which uses radio waves for transmission.
POTS line or landline
This is the telephony modem Comcast uses to provide Voice service to customers.
eMTA
The transmission medium for telephone calls that uses the Internet to send voice packets via IP, rather than by traditional POTS transmissions of the PSTN.
VOIP
This is the traditional telephone signal that travels over twisted pair or copper loops
Analog
This device converts voice signals from digital to analog so the customer may use analog phones.
eMTA/eDVA
These are the four business voice line types
Full Feature, Mobility, VoiceEdge Select, and Basic
This Business Voice line type has Over 20 enhanced calling features, Unlimited local and domestic long distance calling, Used for: Office locations that rely on voice communication
Full Feature
This Business Voice line type is typically used for fax, Point-of-sale, & alarm lines.
Basic
This Business Voice line type includes Be Anywhere Features, Simultaneous Ring, Sequential Ring, Smartphone App, Used for: Employees who are often in-the-field or on-the-go
Mobility
This business voice line type includes Handsets, Voicemail included per Seat, Enhanced Portal Management, Hunt Group & Automated Attendant, Used for: Small businesses of 3-8 employees
Business VoiceEdge Select
Voicemail add-on cost
$5 (per voicemail box)
With Simultaneous Ring an incoming call rings on up to these many numbers?
10 numbers
These are the two types of phone choices offered with VES
handheld & desktop
What is the model number for Desktop phone?
KX-TPA65
What is the model number for Handheld phone?
KX-TPA60
This is the maximum amount of seats available with VES
8
This is the minimum amount of lines VES customers have to purchase?
3
This phone option is a simple, all-in-one phone solution designed expressly for small businesses, offering professional voice features at an affordable price.
VES (VoiceEdge Select)
This is the VES Repeater model number
KX-A406
