Names

Question 1

Goldratt

Answer 1

Famous for Critical Chain Method.

Question 2

Parkinson’s Theory

Answer 2

Work expands so as to fill the time available for its completion.

Question 3

Juran

Answer 3

Quality defined as fitness for use.

Question 4

Crosby

Answer 4

Quality defined as conformance to requirements. Famous for ideas such as Quality is free and zero defects is achievable.

Question 5

Deming

Answer 5

Total Quality Management (TQM)

Question 6

Shewart and Deming

Answer 6

Plan-Do-Check-Act Cycle

Question 7

Ishikawa

Answer 7

Another name for cause and effect diagrams. The first seven tools of quality are known as the Ishikawa tools.

Question 8

Pareto

Answer 8

Italian economist. Pareto chart named after him.

Question 9

Tuckman, Dr. Bruce

Answer 9

Famous for 5 stages of team development.

• Forming
• Storming
• Norming
• Performing
• Adjourning

Question 10

Maslow, Abraham

Answer 10

Hierarchy of needs: describes the theory in which individuals satisfy needs in sequence, from the most basic through to higher needs (physiological, safety and security, affiliation, esteem, or self-actualizaiton). Behavior is determined by their strongest need, and once met, will begin to focus on next higher need in hierarchy.

Question 11

McGregor

Answer 11

Theory X-Management has negative view of workers.

Theory Y-Management has positive view of workers.

Question 12

Ouchi

Answer 12

Theory Z- increased employee loyalty by providing a job for life, etc.

Question 13

McClelland

Answer 13

Aquired Needs Theory (employees’ experiences shape their needs, and consequently what motivates them):

• Need for Achievement
• Need for Power
• Need for Affiliation

Question 14

Herzberg

Answer 14

Hygiene Factors not enough to motivate people. Must also address their motivators.
Two-facto theory called the Motivation/Hygiene Theory. Uses terms satisfiers (make people happy) and disatisfiers (make people unhappy)

Question 15

Vroom, Victor

Answer 15

Expectancy Theory: Behavior is a result of conscious choices among alternatives to max pleasure and min pain. For people to be motivated they need to believe:

• they can be successful
• they will be rewarded
• the reward is something they value.

Question 16

Alda, Alan

Answer 16

Once said, “Begin challenging your own assumptions. Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won’t come in.”

Question 17

Bennis, Warren

Answer 17

A pioneer in the field of leadership studies, described a leader as someone “who does the right thing,” and a manager as someone “who does things right.” (see Drucker)

Question 18

Brown, Louis M.

Answer 18

Legal pioneer once said, “It usually costs less to avoid getting into trouble than to pay for getting out of trouble.”

Question 19

Carnegie, Andrew

Answer 19

Pre-eminent business leader and philanthropist, “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”

Question 20

Churchill, Sir Winston

Answer 20

Once said, “The price of greatness is responsibility.”

Question 21

Drucker, Peter

Answer 21

Management guru, “Management is doing things right, leadership is doing the right thing.” (see Bennis)

Question 22

Franklin, Benjamin

Answer 22

Famous expression, “In this world nothing can be said to be certain, except death and taxes.”

Question 23

MacArthur, General Douglas

Answer 23

“There is no security on this earth. Only opportunity.”

Question 24

Baldridge, Malcolm

Answer 24

Process improvement model