Names Flashcards
Goldratt
Famous for Critical Chain Method.
Parkinson’s Theory
Work expands so as to fill the time available for its completion.
Juran
Quality defined as fitness for use.
Crosby
Quality defined as conformance to requirements. Famous for ideas such as Quality is free and zero defects is achievable.
Deming
Total Quality Management (TQM)
Shewart and Deming
Plan-Do-Check-Act Cycle
Ishikawa
Another name for cause and effect diagrams. The first seven tools of quality are known as the Ishikawa tools.
Pareto
Italian economist. Pareto chart named after him.
Tuckman, Dr. Bruce
Famous for 5 stages of team development.
- Forming
- Storming
- Norming
- Performing
- Adjourning
Maslow, Abraham
Hierarchy of needs: describes the theory in which individuals satisfy needs in sequence, from the most basic through to higher needs (physiological, safety and security, affiliation, esteem, or self-actualizaiton). Behavior is determined by their strongest need, and once met, will begin to focus on next higher need in hierarchy.
McGregor
Theory X-Management has negative view of workers.
Theory Y-Management has positive view of workers.
Ouchi
Theory Z- increased employee loyalty by providing a job for life, etc.
McClelland
Aquired Needs Theory (employees’ experiences shape their needs, and consequently what motivates them):
- Need for Achievement
- Need for Power
- Need for Affiliation
Herzberg
Hygiene Factors not enough to motivate people. Must also address their motivators.
Two-facto theory called the Motivation/Hygiene Theory. Uses terms satisfiers (make people happy) and disatisfiers (make people unhappy)
Vroom, Victor
Expectancy Theory: Behavior is a result of conscious choices among alternatives to max pleasure and min pain. For people to be motivated they need to believe:
- they can be successful
- they will be rewarded
- the reward is something they value.
Alda, Alan
Once said, “Begin challenging your own assumptions. Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won’t come in.”
Bennis, Warren
A pioneer in the field of leadership studies, described a leader as someone “who does the right thing,” and a manager as someone “who does things right.” (see Drucker)
Brown, Louis M.
Legal pioneer once said, “It usually costs less to avoid getting into trouble than to pay for getting out of trouble.”
Carnegie, Andrew
Pre-eminent business leader and philanthropist, “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”
Churchill, Sir Winston
Once said, “The price of greatness is responsibility.”
Drucker, Peter
Management guru, “Management is doing things right, leadership is doing the right thing.” (see Bennis)
Franklin, Benjamin
Famous expression, “In this world nothing can be said to be certain, except death and taxes.”
MacArthur, General Douglas
“There is no security on this earth. Only opportunity.”
Baldridge, Malcolm
Process improvement model
