Multiple choice exam questions

Question 1

Ch. 3 pg 69
Company officers usually supervise the smallest subdivision of a department. to build an effective team the officer must focus efforts through the four stages of team development.  When the employees (crew members) are initially uncertain of their roles within the group, what stage of the process are they in: 
A. Forming 
B. Storming 
C. Norming 
D. Performing.

Answer 1

A. forming

members are beginning to gain trust and respect within the group.

Question 2

Ch. 1 pg 16
The company officer is at the tip of the fire and emergency medical services spear. The company officer is directly overseeing the application of the agency’s:
A. personnel, equipment and apparatus
B. personnel, training, equipment
C. personnel, equipment, apparatus, station
D. personnel, apparatus, equipment, training.

Answer 2

D. personnel, apparatus, equipment, training.

Question 3

Ch. 1 pg. 19 
Leadership, ethics, supervision, responsibility, authority, are all \_\_\_\_\_\_ that a new officer will encounter as they assume the new role of company officer.  
A. personnel factors 
B. challenges
C. Expectations
D. Responsibilities

Answer 3

B. challenges

Question 4

Ch. 3. pg. 65
Referring members to the organizations \_\_\_\_ is usually the most effective method of assisting employees on how to resolve personal problems.   
A. counseling program 
B. EAP 
C. District chief 
D. City Human Resources department.

Answer 4

B. EAP

this is an item off the key elements of a successful company officers supervisory style list.

Question 5

Ch. 5 pg. 118 
When preparing a \_\_\_\_\_\_, company officers first step is to determine the audience, scope, and purpose.   
A. informative speech
B. Instructional speech
C. persuasive speech 
D. written document.

Answer 5

D. written document
the document is then outlined using a audience definition and scope and purpose statements.
document scope is the subject topic or thesis.
Purpose is why the document is being written.

Question 6

The company officers most important task is to ________________ of the units personnel.
A. keep the unit safe
B. build a functional team
C. ensure the safety
D. act as a liaison for the crew to the administration.

Answer 6

C. ensure the safety

Question 7

ch. 1 officer duties pg 25
A level 1 fire officer must administer the organization's policies, procedures, and orders at the unit level.   The officer is also responsible for the documentation of the unit including: 
A. Maintaining records and reports
B. leave reports, and transfers
C. apparatus status and unit records
D. patient reports, apparatus status

Answer 7

A. maintaining records and reports

Question 8

Ch. 3 pg. 70 
When a company officer allows subordinates to take responsibility of their actions and decisions, and gives employees a vested interest in a project and the organization they have relinquished some authority.   This action can increase their self-image and increase productivity through: 
A.  Empowering employees
B. Mentoring employees 
C. Coaching employees
D. Rewarding employees

Answer 8

A. empowering employees,
Empowering employees requires the supervisor to relinquish some authority and have the confidence in employees’ skills, judgment, and abilities.

note: JOCKO decenteralized command.

Question 9

Company officer Ch. 3 pg. 66
Understanding the brainstorming process of problem solving ensures that the team does not limit member participation. The best tool for combating group think is:
A. Encourage team members to be open and honest
B. Allow the team to have input
C. Understand the team members have outside influences
D. Take advantage of the existing diversity of team members.

Answer 9

D. Team diversity

Diversity of membership assists in obtaining balanced team decisions.

Question 10

Ch. 3 pg. 69 
Team building occurs within any organization and within individual units as personnel promote and transfer.   Conflict my result at this stage as members jockey for informal leadership.   Conflict may occur between a new officer and an experienced firefighter.   It is critical that the group reduce the time in this phase of team development.   This phase is refered to as: 
A. Forming 
B. Storming 
C. Norming
D. Performing.

Answer 10

B. storming

Question 11

Ch. 3 pg 69.
Building an effective team. The phase of Performing can best be described as:
A. Members become closer and more cohesive.
B. A Company officer is supportive and actively listens to members and provides explanations to decisions.
C. Leadership is shared with all members.
D. Group members become enthusiastic about the challenges of a new project or task.

Answer 11

C. Leadership is shared with all members.

The group has become a true team.

Question 12

Ch. 3 Leadership and Supervision 
pg. 56 
Company officers serve as leaders to their respective units and must understand key elements of leadership.   They should understand leadership traits, develop these leadership traits, apply those traits in an ethical manner.   Leadership traits that company officers should cultivate include: 
A. Decisiveness 
B. Communication skills 
C. Responsibility 
D. Consistency

Answer 12

A. decisiveness: the other answers are Command presence attributes.

17 traits think green highlight in book.

Question 13

Ch. 2 Leadership and Supervision 
pg. 55 
Along with leadership, a company officer must learn two additional skills: 
A. Supervision, and communication 
B. Management and communication 
C. Management and supervision 
D. Leadership and Supervision

Answer 13

C. management and supervision

Question 14

Ch. 3 Leadership and Supervision
pg. 61
A common encountered variety of unethical behavior is lying, There are four main reasons for lying:
A. Basic needs, affiliation, Self-esteem, Self promotion
B. Basic needs, Affiliation, self-esteem, self gratification
C. Basic needs, Hostile Threat, Self-esteem, self gratification
D. Basic needs, Hostile threat, affiliation, self-gratification.

Answer 14

B. basic needs, affiliation, self-esteem, self gratification

Question 15

Ch. 5 pg. 118
When preparing a \_\_\_\_\_\_\_\_ company officers first step is to determine the audience, scope, and purpose.   
A. Informative Speech. 
B. Instructional Speech 
C. Persuasive speech
D. written document

Answer 15

D. written document

The first step in writing any document is to determine the audience, scope and purpose. The document is then outline using an audience definition and scope and purpose statements.
Document scope is the subject topic or thesis.
Purpose is why the document is being written.

Question 16

Ch. 1 the company officer
pg. 17
Filling the position requires competency as a leader, ethical behavior, and supervisory skills that many new officers will have to develop. The company officer performs many functions including but not limited to: which is not a function of the company officer.
A. Acting as a role model
B. Providing Leadership
C. providing representation for members to the administration.
D. seeking to resolved interpersonal conflicts
E. All are correct.

Answer 16

E. all are correct

provides leadership
acting as a role model
giving advice
providing representation for mebers to the admin.
seeking to resolve interpersonal conflicts
applying counseling or coaching when necessary
directing the work and ensuring readiness.

Question 17

Ch. 1 The company officer
pg. 24
According to NFPA 1021 the duties of a company officer are divided into general categories that apply to all fire officer levels, The categories listed in NFPA 1021 are:
A. Human resources management, Administration, Inspection and investigation
B. Health and safety, Administration, Emergency Service delivery
C. Community and government relations, administration, Human resources management
D. all lists are correct.

Answer 17

D. all lists are correct.

Duties are:
Administration 
Human resources management 
Inspection and investigation 
Health and safety 
emergency service delivery 
community and government relations.

Question 18

Ch. 1 The company officer 
pg. 18-19 
New company officers, in particular must be aware of these challenges and how to meet them.   Challenges that a new officer will encounter consist of learning and applying concepts such as: 
A. Ethics 
B. Disciplining subordinates 
C. Managing time 
D. Meeting expectations of the public

Answer 18

A. Ethics

others are issues but not part of the challenges

Question 19

Ch. 1 pg. 19 
The relationship between peers and friends will shift to a supervisor and subordinate relationship.   Directions must be given and responded to quickly.   However, when is it appropriate for a subordinate to question the orders given?
A. Adding information to size up 
B. expressing a safety concern
C. for patient care 
D. directional advice

Answer 19

B. expressing a safety concern

Question 20

Ch. 3 pg. 69 
Building an effective team:   As the team develops members become closer and more cohesive.   The leader transitions into the role of a team member, allowing other team members to share leadership responsibilites.   This describes which phase of team building: 
A. Forming 
B. Storming 
C. Norming 
D. Performing.

Answer 20

C. norming

Question 21

Ch. 3 Leadership and Supervision 
pg. 59 
What is right and proper conduct for the individual in all relationships and activities, describes what: 
A. Morals 
B. Ethics 
C. Leadership 
D. Priorities

Answer 21

B. ethics

Question 22

Ch. 5 pg 109
Word selection is particularly important when speaking to people who do not have a shared experience with the speaker. Strong verbal communication is an important skill to cultivate as an officer. Which of the following guidelines is incorrect.
A. Show respect for the feeling and thoughts of the other person
B. Take responsibility for personal feelings and thoughts.
C. Speak slowly and clearly while facing a person
D. Avoid speaking or addressing a problem while angry or emotional.

Answer 22

C. speak slowly and clearly while facing a person.

Note: Be aware of any special needs of the receiver.
C. is the action under the above note.

Question 23

Ch. 5 pg. 109
Speech is made up of many parts. Which of the following statements is correct?
A. 93 percent is body language
B. 7 percent is vocal tone and inflection
C. 55 percent is verbal communication
D. 38 percent is vocal tone and inflection

Answer 23

D. 38 percent is vocal tone and inflection

research indicates 93% is nonverbal communication
55% is body language
38% is vocal tone and inflection
7 % is actually verbal communication

Question 24

Ch. 5 pg. 117 
When preparing a speech or presentation, the speaker must remain focused on the intended audience.   After the speaker develops the central idea the next step is: 
A. Generate ideas 
B. Gather supporting evidence 
C. organize the speech 
D. rehearse the speech.

Answer 24

B. gather supporting evidence

• select the topic
• determine the purpose
• generate ideas
• develop the central idea
• gather supporting evidence
• organize the speech
• rehearse the speech
• deliver the speech
• evaluate the speech.

Question 25

Ch. 3 pg 68
Employees who are involved in the process of establishing objectives will have more incentives to fulfill the objectives. Which of the three methods that employees should be involved in establishing goals and objectives is described by,
“involves giving the employees the authority to accomplish the task. the CO must have confidence in the ability of the employee to accomplish the task.”
A. Require the employee to accomplish a specific task.
B. Delegate task
C. Use democratic leadership principles
D. flip a coin.

Answer 25

B. delegate tasks

Question 26

EOG 300 pg. 51
The IC must be aware of constantly changing weather conditions. A wildland fire can create dangerous convection currents that cause erratic fire behavior and spot fires far in advance of the fire head. Companies with considerable brush fire potential should survey their area with regard to fuel, topography, and extent of exposure to structures. Particular attention should be paid to:
A. Water sources, and slope
B. Access points and water source
C. roads and natural fire breaks
D. brush fire potential, weather conditions.

Answer 26

C. roads and natural fire breaks.

Question 27

Ch. 3 pg. 61
To create and ethical culture within a unit, a company officer must understand what contributes to unethical behavior. Some causes of unethical behavior in the and emergency services organizations include:

Answer 27

• violations of moral principles
• bottom line mentality
• short-cut mentality
• exploitative mentality.