Chapter 3 Leadership and supervision

Question 1

Groups work more efficiently and effectively towards a common goal when officers communicate _____ and ____ clearly.

Answer 1

-goals and objectives.

employees who are involved in the process of establishing objectives will have more incentives to fulfill the objectives.

Question 2

Leadership has been called a trait, a behavior, a skill, a talent, a characteristic, a science, and an art. Leadership is critical in emergency situations where personal risks are high. Along with leadership, a company officer must learn two additional skills:
pg. 55

Answer 2

• supervision

- management

Question 3

What is the right and proper conduct for the individual in all relationships and activities. This describes what:
pg. 59

Answer 3

Ethics

Question 4

Establishing priorities is a leadership skill.  
the top priority is: 
The second priority is: 
The third priority is: 
pg. 58

Answer 4

1. top priority is the emergency response.
2. -second priority is pre-emergency readiness through training, planning, and maintenance.
3. -Third priority is administration, including, facility maintenance, documentation.

Question 5

The ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action and to be perceived as having the ability to take this action, is the definition for:
pg.58

Answer 5

Command presence.

Command presence inspire confidence from subordinate, the administration, and the public.

Question 6

An individuals primary source of ethical behavior is from their:
pg. 60

Answer 6

Families.

Second is religious organizations, educational institutions, society as a whole, friends and peers.

Question 7

A common encountered variety of unethical behavior is lying. There are four main reasons for lying, what are they?
pg. 61

Answer 7

• Basic need -food, money, clothes
• Affiliation - create, or avoid social relationships
• Self esteem -falsifying records, cheating, increase the perceived competence.
• self gratification - personal enjoyment.

Question 8

______ includes the processes of directing, overseeing, and controlling the activities of other individuals.
pg. 63

Answer 8

• supervision

Question 9

A company officer must be able to establish certain short-range objectives, based on established priorities, to meet the long-range goals assigned to the unit. What is the acronym that can be used to establish objectives.
pg 67

Answer 9

Specific- 
Measurable- 
Attainable-  
Realistic
Timely

Question 10

Building an effective team:
Company officers usually supervise the smallest subdivision of a department. The unit typically consists of: (4)
pg 68

Answer 10

Personnel
Facilities
Apparatus
Equipment

Question 11

Coaching employees:
An effective coach helps a subordinate __________, determine how to reach it, and provides suggestions when they are requested.

Answer 11

establish a goal.

Coaching is the process of giving motivational direction, positive reinforcement and constructive feedback to employees to improve performance.

Question 12

Ch. 3 pg. 60
Ethical standards express the level of conduct all members of society are expected to follow.
Ethics: Three step check

Answer 12

step 1 Is it legal?
Step 2 is it fair to all concerned?
Step 3 How will it make me feel about myself?

Question 13

Ch. 3 pg. 68

Company officers usually supervise the smallest subdivision of a department. The unit typically consist of:

Answer 13

personnel
facilities,
apparatus,
equipment

Question 14

Ch. 3 pg. 70
in terms of a project a fifth stage is added. it is the planned (and sometimes unplanned) termination of the group task. It includes the acknowledgement of the group’s accomplishments and participation of individual members. This process is known as:

Answer 14

Adjourning

Question 15

Ch. 3 pg. 76
Planning determines in advance what an organization, a group or an individual should do and how it will get done. It is the foundation of the management process. Plans are generally classified based on the frequency with which they are used. Two broad categories are established:

Answer 15

standing plans
single-use plans.

then there are 3 more categories

• strategic
• operational/administrative
• contingency

Question 16

Company officer ch. 3

Supervision: definition

Answer 16

includes the processes of directing, overseeing, and controlling the activities of other individuals.

Question 17

Company Officer ch 3.
Command Presence:
Command presence is the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, _______ ________ and to be perceived as having the ability to take this action. Command presence inspires _________ ______ ___________________, and the administration, and the public.

Answer 17

• initiate action,

- confidence from subordinates.

Question 18

ch. 3 pg. 58
Command presence inspires confidence from subordinates, the administration and the public. to achieve command presence, it may be helpful to have or develop the following attributes. (6)
SCATER

Answer 18

Self-confidence 
Consistency 
Acceptance 
Trustworthiness
Expertise 
Responsibility

Question 19

Ch. 3 pg. 58-59
Command presence is the ability to identify the components of a situation, assess the need for action. Leaders can take the following eight steps to create command presence:

Answer 19

1 determine what the situation is

2. know what resources are available to apply to the situation
3. develop the strategy and tactics required to resolve the situation.
4. listen to all points of view, when appropriate.
5. Make the decision
6. Implement the decision
7. evaluate the decision and modify as necessary
8. take responsibility for the decision.

Question 20

Ch. 3 pg. 67
A company officer must be able to establish certain short-range objectives, based on established priorities, to meet the long-range goals assigned to the unit. The acronym SMART can be used to establish objectives. what does it stand for.

Answer 20

Specific 
Measurable 
Attainable
Realistic
Timely

Question 21

Ch. 3 pg. 67

SMART

Answer 21

• Specific- conduct an annual assessment
• Measurable - can be measured at the end of June
• Attainable - reasonable time has been provided to complete this task.
• Realistic- this trait should be a regular duty of a company officer
• Timely- based on when all assessments must be completed and submitted.

Question 22

Ch. 3 pg. 73
Mentoring is used to better prepare individuals for their roles and responsibilities with the organization under the direction of a positive role model. Mentoring programs enhance individuals skills and improve productivity. Mentoring includes (6)

Answer 22

• assisting in gaining specialized training
• making challenging work assignment
• monitoring the achievements of subordinates
• providing guidance in career choice
• providing outside resources
• encouraging diversity training.

Note: AMMPPE

Question 23

Company officer ch. 3
Coaching employees:
Coaching is the process of giving motivational directions, ________________, and constructive feedback to employees in order to _______________, or _________________________

Answer 23

positive reinforcement
maintain
improve performance.

Question 24

Company officer ch 3. pg 73
Mentoring employees:
Mentoring is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model. Mentoring programs enhance individual skills and improve productivity. Mentoring includes: (6)

NOTE:
AMMPPE

Answer 24

• assisting in gaining specialized training
• Making challenging work assignment
• Monitoring the achievements of subordinates
• providing guidance in career choice
• providing outside resources
• encouraging diversity training.