MTA Exam Flashcards
To test connectivity to a server, the simplest command to use is?
Ping
To test DNS by performing a DNS query, you should use the ? command.
Nslookup
? is used with masquerading to hide an entire address space behind a single IP address.
NAT
When dealing with office 365 sign‐in problems, you must make sure that users have the correct 3 things ?
Username and password,
internet access,
right url’s
When a mobile device accesses email from Office 365, it uses ?
ActiveSync
Clients using Office 2016 can retrieve email from Office 365 by using ?
Outlook online
If Opening with File Explorer does not work, you should make sure that the SharePoint Online sites are added to your ?
Trusted websites zone
When a site is deleted by mistake, you can restore the site from the ?
Sharepoint recycle bin
When you experience poor video quality with Skype, you should look for ?
Connectivity issues
To check access to Skype, you should use the ? site
Heartbeat.skype.com
Which command allows you to see the IP configuration, including the DNS servers and default gateway?
Ipconfig /all
Which command is used to show the route that packets take when accessing a specific server?
Tracert
Which server or device can be used to funnel users when users are accessing the Internet and provides better security by hiding internal IP addresses?
Proxy server
Which of the following is the easiest way to activate a Microsoft application?
Internet
You are running Skype for Business to connect to an online meeting. While you have no trouble logging on, you are having problems with video as well as desktop sharing. Which is the best course of action for resolving this issue?
Check to see if any firewalls are blocking the ports used by audio, video, and desktop sharing.
Users are having trouble accessing Office 365. What 2 things are most likely the problem?
a. The trial period for the software has expired
b. Windows or Office was not activated.
Word Online is locking up for a user and that user often has to restart Word. There appears to be no other problems with the system. What is the recommended course of action?
Repair office
You have a large file that is 2.4 GB that you want to load into SharePoint. However, it fails every time. What is most likely the problem?
Your file upload limit is 2 GB
Which of the following tools is used to test connectivity to ActiveSync and to test autodiscovery?
Microsoft Remote Connectivity Analyzer
Which of the following is the default retention period for deleted objects in SharePoint Online?
90 days
When you change a resource record on a DNS zone and you want the client to see the change immediately, you should run ?
Ipconfig /flushdns
When a user cannot access the Internet while working from the corporate offices, you should check proxy settings. T/f?
True
When using SharePoint Online, the recommended browsers are the newest versions of Internet Explorer, Chrome, or Firefox.
Yes
When OneDrive is not syncing properly, what command will cause OneDrive data to resync.
OneDrive.exe /reset
SharePoint uses a two‐level Recycle Bin, what are each called?
Sharepoint recycle bin and site collection bin
You are an administrator for the Contoso Corporation and a user cannot connect to Office 365. Describe your 3 step troubleshooting methodology.
- Verify host settings with ipconfig
- Use ping to gather to test dest address, loopback, local ip, remote gateway, remote computer
- Identify each hop or router using. Tracert or pingpath
What does the netstat tool do?
Detect all ports that are being listened on by running apps
What are the dhcp commands
Ipconfig /renew or /release
If default gateway is invalid should you be able to communicate with internal/local hosts on same network
Yes
If DNS is wrong will you be able to resolve names?
No
If a computer is configured to receive IP from a DHCP server and gets no response what automatic IP will it use?
169.254.xxx.xxx mask: 255.255.0.0
What 3 things does ping help you test?
Reachability, name resolution, and delay
Name 5 options used with ping
- t ping until stopped
- a reverse name resolution on ip
- n number of times to ping
- 4 ipv4 protocol
- 6 ipv6 protocol
What does tracert do?
Traces the route a packet takes to destination, showing the routes/hops in the path
What protocol does tracert use?
ICMP
What is difference between tracrt and pathping?
Pathping shows more detail for the hops
Why might ICMP requests fail?
Some routers block ICMP traffic to prevent DOS attacks
What does nslookup do?
Troubleshoot name resolution. Enter a hostname to get ip or reverse
How do you view a dns cache or refresh it?
Ipconfig /flushdns and ipconfig /displaydns
What does NAT do?
Network address translation - maps local to global ip’s and back
What are the Private IP ranges?
- 0.0.0 - 10.255.255.255
- 168.0.0 - 192.168.255.255
- 16.0.0 - 172.31.255.255
When a proxy server is being used do Office 365, Intune and Azure traffic go through the proxy?
Yes
Name 3 possible sign-in and pwd issues with 365?
User name format: username@domainname.com or user@domain.onmicrosoft.com
15 min Lockout after 10 failed attempts
License not activated
Does Win64 support 32 bit and 16 bit programs?
Yes for 32 bit, no for 16 (use a 16 bit vm is workaround)
Does office 365 have OS requirements?
No
What Windows OS does Office 2016 365/Proplus support?
Windows 7 and higher
What tool do you use to fix Installation issues?
Office Repair
What is a common source of problems for Office issues?
Add-ins - check by disabling them
How is email and calendar info delivered to mobile or desktop apps?
ActiveSync
What protocol does office 365 desktop use to access email?
MAPI over http
What 4 things to check/try when troubleshooting Office 365 email issues?
- check if email is working in cloud (mail.office365.com)
- check if updates are needed
- repair outlook profile or create new profile and test
- use outlook connection status tool remote connection analyzer (testconnectivity.microsoft.com)
Can an outlook mailbox and a delegated mailbox share the same profile?
No, add the delegated mailbox as an additional mailbox
What technology does one drive for business use under the covers?
SharePoint
Sharepoint online has what limitations:
- per user?
- per site collection?
- personal site storage per user?
- items synced to library?
- file upload limit?
- how many subsites per collection?
- 500 MB per user
- 1 TB per site collection
- 1 TB personal site storage
- 5k items synced
- 2GB file size
- 2000 sub sites
How long are deleted files available for in OneDrive?
90 days
What are some of the 8 issues to check/try with OneDrive?
- try manual sync
- make sure user is signed in
- check one drive sync engine
- 10 GB file size limit
- download troubleshooter
- check files for unallowed chars
- blocked by group policy?
- exe /reset
Does Skype for business require unrestricted outgoing tcp access to all destination ports above 1024?
Yes
Mailboxes, resources, contacts and groups are examples of ?
Recipients
A ____________ is a mailbox that is associated with one or more users and is assigned an external email address.
Shared mailbox
Smartphones and tablets can connect to Exchange Online to get emails using an email application by using ____________.
ActiveSync
When a smartphone that retrieves email from Exchange Online is stolen, you can perform a ____________ command to remove corporate and user information stored on the device.
Wipe
Viruses, spyware, rootkits and Trojan horses are examples of ____________.
Malware
In SharePoint, a ____________ is a grouping of sites that have the same site owner and share the same administrative settings.
Site collection
A ____________ allows users to stay in tune with conversations between groups of people and to see updates about their activities.
Office 365 group
A ____________ defines the color schemes of a SharePoint site.
Theme
To simplify access to your OneDrive storage area on your computer running Windows 10, you should use the ____________.
One Drive desktop app
____________ enables users to use instant messaging with coworkers.
Skype
In Office 365, what is a shared workspace for email, conversations, files, and calendar events?
Office 365 group
What does SCL in email filtering stand for?
Spam Confidence Level
What are SCL number ranges that control spam?
1 = safe 0-1 = clean 5-6 = spam 9 = strait to junk
You notice that a lot of spam is coming from a specific IP address. Which feature blocks those spam messages on Exchange Online?
Configure a connection filter
Which of the following is offered by Office 365 as an upgrade to newsfeeds?
Yammer
When you share a SharePoint site in Office 365, what 2 methods can be used to share the site content?
share the whole site by sending invites to sign in with a Microsoft Account or an Office 365 user ID
share individual documents with external users by sending invites to sign in with a Microsoft Account or an Office 365 user ID.
If you have 100 users, what is the default allocated storage space for SharePoint Online?
60 GB
What is the formula for calculating amount of storage allocated for sharepoint site?
10 GB + 500 MB per user
Which browsers can be used when you are using Skype for Business through an authenticating HTTP proxy?
Internet Explorer 8 or later.
Mailboxes, resources, contacts and groups are examples of ?
Recipients
A ____________ is a mailbox that is associated with one or more users and is assigned an external email address.
Shared mailbox
Smartphones and tablets can connect to Exchange Online to get emails using an email application by using ____________.
ActiveSync
When a smartphone that that retrieves email from Exchange Online is stolen, you can perform a ____________ command to remove corporate and user information stored on the device.
Wipe
Viruses, spyware, rootkits and Trojan horses are examples of ____________.
Malware
In SharePoint, a ____________ is a grouping of sites that have the same site owner and share the same administrative settings.
Site collection
A ____________ allows users to stay in tune with conversations between groups of people and to see updates about their activities.
Office 365 group
A ____________ defines the color schemes of a SharePoint site.
Theme
To simplify access to your OneDrive storage area on your computer running Windows 10, you should use the ____________.
One Drive desktop app
____________ enables users to use instant messaging with coworkers.
Skype
In Office 365, what is a shared workspace for email, conversations, files, and calendar events?
Office 365 group
What does SCL in email filtering stand for?
Spam Confidence Level
What are SCL number ranges that control spam?
1 = safe 0-1 = clean 5-6 = spam 9 = strait to junk
You notice that a lot of spam is coming from a specific IP address. Which action blocks those spam messages on Exchange Online?
Configure a connection filter
Which of the following is offered by Office 365 as an upgrade to newsfeeds?
Yammer
When you share a SharePoint site in Office 365, what 2 methods can be used to share the site content?
share the whole site by sending invites to sign in with a Microsoft Account or an Office 365 user ID
share individual documents with external users by sending invites to sign in with a Microsoft Account or an Office 365 user ID.
If you have 100 users, which of the following is the default allocated storage space for SharePoint Online?
60 GB
What is the formula for calculating amount of storage allocated for sharepoint site?
10 GB + 500 MB per user
Which browsers can be used when you are using Skype for Business through an authenticating HTTP proxy?
Windows 7, Windows 8/8.1, Windows 10, Windows Server 2008 R2, or Windows
Internet Explorer 8 or later.