motives and stress management Flashcards
1
Q
what is conflict
A
an active disagreement between people with opposing
opinions or principles
2
Q
types of conflict
A
- intrapersonal
- interpersonal
- intergroup
- intragroup
- task
- relationship
3
Q
causes of conflict
A
- lack of information
- lack of resources
- personal relationships
- incompetent management
- personality differences
- competition
4
Q
positive consequences
A
- leads to new ideas
- stimulates creativity and innovation
- motivates change and consideration
- promotes organizational vitality
- helps individuals and groups establish identities
- increases loyalty and performance among group
5
Q
negative consequences
A
- diverts energy from work
- threatens psychological well- being
- wastes resources
- creates a negative climate
- interferes with communication
- breaks down group cohesion
6
Q
conflict resolution skills
A
- assertiveness
- mediation
- empathy
- accountability
- creative problem solving
- facilitation
7
Q
methods of responding to conflict
A
- addressers
- concealers
- attackers
8
Q
addressers
A
- first steppers
- confronters
9
Q
concealers
A
- feeling swallowers
- subject changers
- avoiders
10
Q
attackers
A
- upfront attackers
- behind the back attackers
11
Q
what is stress
A
a physical or psychological
stimulus that can produce mental tension or physiological reactions that may lead to illness
12
Q
types of stress
A
- negative
- positive
- neutral
13
Q
causes of stress
A
- organizational stressors
- individual stressors
- environmental stressors
- group stressors
14
Q
organizational stressors
A
- career concern
- role ambiguity
- rotating shifts
- role conflicts
- occupational demands
- work overload
15
Q
individual stressors
A
- personality
- lack of assertiveness
- life changes
- career changes
- frustration
- attitudes
