Motivational theory + recruitment

Question 1

What does mazlow believe motivates employees ?

Answer 1

Believes in the hierarchy of needs
It depends on type of business

1. Self actualisation -> job opportunities
2. esteem-> status
3. social-> part of a team
4. Safety
5. Physiological->food and water`

Question 2

What did herzberg believe motivated employees

You always want a bigger Berger

Answer 2

1. greater responsibility->less supervision
2. meaningful work
3. recognition

May be unmotivated if hygiene factors are not present

Question 3

What did Taylor believe motivated employees

Answer 3

that employees were motivated by monetary reward

and that employees need close supervision

Question 4

What did mayo believe motivated employees

Answer 4

working in teams and good communication

Question 5

How do u motivate theory X workers

McGregor

Answer 5

to achieve organisational objectives, a business would need to impose a management system of coercion, control and punishment.

Question 6

How do u motivate theory Y workers

Answer 6

give workers responsibility to show and develop their creativity.

Question 7

examples of financial incentives

Answer 7

1. increase in wages
2. profit sharing
3. commission

Question 8

why is profit sharing so good

Answer 8

it achieves mayos motivational theory as employees work together to achieve the same goal.
it achieves Taylors motivational theory as employees benefit from greater monetary reward

Question 9

why can an increase in wages not be motivating in the long term

Answer 9

there is no incentive to work harder. (if you gain an increase in wage without working harder there is no point)

if work is boring it may be useful to adopt mayos motivational theory and work in teams.

Question 10

induction training

Answer 10

often offered to new employees

usually consists of a tour, meeting other staff and teaching of specific skills

Question 11

benefits of on the job training

Answer 11

can continue output at the same time as training. through a method such as work shadowing.

Question 12

benefits of off the job training

Answer 12

1. can improve relationship within the workforce if done in groups (mayos motivational theory)
2. can learn new skills

Question 13

Negatives of off the job training

Answer 13

1. employees are not at their place of work and therefore the business earns less revenue as output lowers
2. workers may go to firms willing to pay higher wages after learning new skills in off the job training

Question 14

what is quality for service sector

Answer 14

usually customer service

Question 15

what is quality in the manufacturing sector

Answer 15

products with less faults and errors. if the firm can avoid the cost of recall total costs may decrease as a result

Question 16

describe the recruitment process.

Answer 16

1. identify a vacancy (recruitment)
2. write a job description (recruitment)
3. advertise vacancy (recruitment)
4. shortlist applicants. (selection)
5. interview and advertise
6. hire or re-advertise the vacancy

Question 17

2. benefits of internal selection

Answer 17

1. less time and money

2. promotion can encourage other workers to work hard. Achieves Mazlows final need (self actualisation and esteem)

Question 18

benefits of external selection

Answer 18

1. can introduce new skills and can encourage efficiency
2. can select from wider range of candidates making it more likely for the firm to find the best fit
3. may establish authority

Question 19

internal recruitment

Answer 19

the process of filling vacancies within a business from its existing workforce

Question 20

external recruitment

Answer 20

external recruiting, when a business looks to fill vacancies from outside.

Question 21

how can a firm improve capacity utilisation

Answer 21

1. descale production

2. increase output

Question 22

how can a firm increase capacity

Answer 22

1. increasing storage capacity and factory space

2. increasing number of workers/ delivery vans

Question 23

negatives of having high capacity utilisation

Answer 23

1. employees may be overworked and demotivated according herzberg to making them more prone to mistakes as a result
2. less able to meet sudden increases in demand which is impactful in a dynamic market such as clothing

capacity utilisation should only be 100% for a short period of time to prevent demotivation

Question 24

benefits of having high capacity utilisation

Answer 24

1. lower cost per unit- may translate into lower prices