Motivation

Question 1

What is motivation?

Answer 1

drive and will to work

Question 2

What are the two approaches to motivate employees/

Answer 2

• financial

- non financial

Question 3

What are the four theory methods?

Answer 3

• taylor
• maslow
• herzberg
• mayo

Question 4

Outline taylors theory?

Answer 4

• managers maintain close control over employees
• managers make all decisions
• motivate workers through money (piece-rate pay)

Question 5

Outline Maslows theory?

Answer 5

• five levels of human needs which employees need to have fulfilled at work
• only once lower level is met would worker be motivated by higher level
• workforce should offer differant incentives to help fulfill each level

Question 6

give the heirarchy of needs from top to bottom?

Answer 6

• self actualisation
• esteem
• social
• safety
• psychological

Question 7

Outline Herzberg theory?

Answer 7

• two key factors in a workplace: Motivators and Hygeine factors

MOTIVATORS: directly motivate workforce
HYGEINE: factors that can demotivate if not present, but dont motivate (pay, working conditions)

Question 8

outline mayos theory?

Answer 8

• workers are not motivated by money and are better motivated by having social needs met

Question 9

What did mayo conclude workers are best motivated by>

Answer 9

• workers motivated by having social needs met
• workers should work in teams
• managers should have greater involvement in employees working life

Question 10

What is employee engagement?

Answer 10

a workplace approach designed to ensure employees are commited to their organisation’s goals and values , motivated to contribute to organisational success and are ale at the same tume to enhance their own sense of well-being

Question 11

What are the three elements to employee engagement?

Answer 11

• • interllectual engagement (thinking about job and how to do better)
• affective engagement (feeling positive about doing a job)
• social engagement (takes opportunities to share work-related issues with others)

Question 12

What are the 8 types of financial incentives?

Answer 12

• wages
• salaries
• bonus system
• commision
• profit sharing
• performance related oay
• share options
• fringe benefits

Question 13

What are fringe benefits?

Answer 13

items an employee recieves in addition to their normal wage

Question 14

Advantages of performance related pay?

Answer 14

• senior managemers can easily monitor and assess individual employee performance
• setting of targets for employees can ensure they are focused

Question 15

What are the disadvanatges of Performance Related Pay?

Answer 15

• discourages a team based approach

- difficult to accurately measure performance

Question 16

Advantages of piece rate pay>

Answer 16

• requires low levels of manager supervision
• encourages high speed production
• provides good incentive for workers

Question 17

Disadvantages of piece rate pay?

Answer 17

• workers are focused on quantity not quality

- repetitive for workers and can be demotivating

Question 18

What is job empowerment?

Answer 18

delegating power to employees so they can make their own decisions

Question 19

What is job enrichment ?

Answer 19

giving employees more challenging and interesting tasks

Question 20

What is job enlargement?

Answer 20

giving employees more tasks at a similar level

Question 21

What is job rotation?

Answer 21

moving employees through a range of related jobs and tasks in order to increase interest