Motivating Employees

Question 1

I understand the benefits of a motivated workforce

Answer 1

Increased productivity.

Higher employee retention.

Better customer service.

Question 2

I understand the use of financial methods of motivation (including an understanding of the main methods of payment including salary, wage, commission and profit sharing).

Answer 2

Salary - Fixed regular payment.

Wage - Payment based on hours worked.

Commission - Payment based on sales performance.

Profit Sharing - Employees receive a share of profits.

Question 3

I understand the use of non- financial methods of motivation

Answer 3

Recognition and awards.

Career development opportunities.

Flexible working hours.

Job enrichment.