Motivating Employees

Question 1

Motivation

Answer 1

The range of factors that influence people to behave in certain ways. Can be through financial or non financial means.

Question 2

Financial motiviation

Answer 2

(Using money) motivation can be achieved through offering higher pay or bonuses after reaching targets.

Question 3

Non financial motivation

Answer 3

Could be praise or oppurtunity to carry out a more interesting job

Question 4

Why do people work (Maslow’s hierarchy of needs)

Answer 4

Physiological need, safety needs, love and belonging needs, ego or self esteem needs, self actualisation

Question 5

Physiological needs

Answer 5

Needs of the human body: food, warmth ect. Pay is needed to recieve those things and they can also be met at work; warm offices for example.

Question 6

Safety needs

Answer 6

People want no threats to their quality of life. For this they need job security and to be safe from accidents and injury at work.

Question 7

Love and belonging needs

Answer 7

People want to be satisfied with the social environment of their workplace

Question 8

Ego or self esteem needs

Answer 8

People want to feel good and respected at work. This can be achieved from high levels of sales, good customer feedback, bonuses, praise from co-workers ect.

Question 9

Self actualisation need

Answer 9

To be able to work to your full potential.

Question 10

Benefits of a motivated workforce

Answer 10

Increased productivity
Improved employee retention rates
Higher levels of sales
Improved recruitment and selection (improves employer’s reputation)

Question 11

Job enrichment

Answer 11

A non financial method of motivation. Designing a job to give interesting and challenging tasks. Prevents staff getting bored.

Question 12

Training

Answer 12

Can be a non financial method of motivation. Shows employees that the business and managers value them

Question 13

Managers letting junior employees make decisions

Answer 13

A non financial method of motivation. Can be giving full control of a decision or just a say in it. Makes them feel more engaged with the business.

Question 14

Fringe benefits

Answer 14

A non financial method of motivation. Is the extras that employees may recieve in addition to their pay, for example, a company car. Increases motivation and retention, but is expensive.

Question 15

Salaries

Answer 15

A financial method of motivation. Pay stated as an annual figure.

Question 16

Wages

Answer 16

A financial method of motivation. Usually paid at the end of each week for an agreed number of hours. A higher hourly rate for extra hours (overtime) increases motivation

Question 17

Piecework

Answer 17

A financial method of motivation. When employees are paid according to the quantity of products they produce. Still subject to the national living wage.

Question 18

Comission

Answer 18

A financial method of motivation. A payment based on the level of sales from an employee over a time. Normally in addition to a wage or salary.

Question 19

Profit sharing

Answer 19

A financial method of motivation. Employees revieve a share of the business’s profits in addition to a wage or salary