Motivating and inspiring Flashcards
Individual Motivation - Supervision and leadership
Appoint and train good manager/supervisor
Appropriate management style
Individual Motivation - Job Design
Job rotation: allow individual to switch tasks
Job enlargement: give the individual more tasks
Job enrichment: increase the responsibility and skills in the job
Individual Motivation - Payments systems
Tie aspects of pay to role performance (output, attendance, punctuality)
Provide pay progression on basis of performance
Remove unfairness in pay systems
Individual Motivation - Personal progression and career management
regular performance reviews and progression
Training in new skills
Coaching and mentoring
Team Motivation - Set performance measures
budget targets
times for delivery of activities (response to calls, time to process applications)
service quality targets (customer satisfaction, error rate)
Team Motivation - Payments and Rewards Systems
mixture of individual and group bonuses
non-financial benefits (flexible working, additional vacation, health and pension benefits)
Team Motivation - Give recognition for effort
To individuals
To the team (parties, time off)
Team Motivation - Address factors leading to low motivation
Poor supervision
Unnecessary rules
Job insecurity
Conflict
What is the coercive leadership style?
“do what I say”
demands immediate compliance
Useful in turnaround situations, in a crisis, and with problem employees.
This style inhibits your organization’s flexibility and can dampen employee motivation.
What is the authoritative leadership style?
Mobilizes people toward a vision.
Provides an overarching goal, but gives others the freedom to choose their own way of reaching it.
Most effective when a business is at sea and needs direction, or during an economic or business downturn.
Less successful when the leader is working with a team of experts who may have more experience — and may disagree with his approach.
What is the affiliative leadership style?
“people-first”
Engenders the creation of emotional bonds and team harmony.
Best used when team coherence is important or in times of low employee morale.
But may permit poor performance among employees to continue unchecked, and employees may lack a sense of overall direction.
What is the pacesetting leadership style?
Expects excellence and self-direction
Best for highly skilled and motivated people who work well on their own
Other people may feel overwhelmed and their self-esteem, trust, and, ultimately, their morale may drop
What is the coaching leadership style?
Focuses on personal development
Help people identify their strengths and weaknesses, and tie them to their career aspirations.
Highly successful with people who want to change or improve professionally
Unsuccessful with those who are resistant to learning or changing their ways
What is a vision?
A description of an altered an improved future
What are the three purposes of a vision?
- Clarifies the general direction for the future
- Motivates people to take action in the right direction, even if it is personally difficult
- Helps coordinate the actions of different people effciently
