Coaching & Mentoring Flashcards
1
Q
What is mentoring?
A
The process where a manager (or any other member or staff) offers help, guidance, advice and support to facilitate the learning and development of another
2
Q
What does a mentor do?
A
Offers practical advice and support
Can give technical and general guidance
Can help with the development of key work skills
Can act as a role model
3
Q
What is coaching?
A
Developing a person’s skills and knowledge so that their job performance improves, hopefully leading to the achievement of organizational objectives.
It targets high performance and improvement at work.
4
Q
What are the four steps of the coaching process?
A
- Preparation
- Initial discussion of skills and performance
- Ongoing dialogue
- Follow up
