Most Common Objections & Rebuttals Flashcards
“I am not interested.”
“May I ask why you are not interested in receiving a FREE Professional Laser Teeth Whitening? (GO BACK TO SCRIPT)”
“I am just not Interested.”
“Well, the great part of this promotion is that there is no obligation for you to become a patient. This is just a promotion that allows you to receive a $600 Laser Teeth Whitening for FREE. And if you are satisfied and become a patient, you will receive FREE Whitenings and Touchups for life! The office is local to you and has convenient hours from Eight AM to Nine PM. (GO BACK TO SCRIPT)”
“I am Busy/Email me/Give me a call back.”
“I am sorry, I am not able to do that because the offer is available on this phone call only. After we end the call, you will be taken out of the system and the offer will no longer be available to you.(GO BACK TO SCRIPT)”
“You have the wrong number.”
“I am calling people who are in Manhattan to introduce them to the practice, letting them know that the office is in the area and has this great promotion that is being offered to everyone that is close by. (GO BACK TO SCRIPT)”
“How did you get my number?”
“It’s public information listed as a New York number. (GO BACK TO SCRIPT)”
“What’s the catch?”
“There is no catch. It’s just a great way for us to promote the dental office. (GO BACK TO SCRIPT)”
“I do not want to switch Dentists.”
“Well, the great part of this promotion is that there is no obligation for you to become a patient. This is just a promotion that allows you to receive a $600 Laser Teeth Whitening for FREE. And if you are satisfied and become a patient, you will receive FREE Whitnings and Touchups for life! The office is local to you and has convenient hours from Eight AM to Nine PM. (GO BACK TO SCRIPT)”
“This is a Business number!”
“I am calling people that live or work in the New York Area. We are introducing the practice to let you know that the office is in the area and has this great promotion that is being offered to everyone that is close by. (GO BACK TO SCRIPT)”
Is this promotion through HR (Human Resources)?”
“It is not affiliated with HR but it is available to you. (GO BACK TO SCRIPT)”
HOW TO TAKE CONTROL OF THE CALL
“Please give me a minute and I will give you all the details, which will answer 99% of your questions. And if you still have any questions, I will answer them. (GO BACK TO SCRIPT)”
“where is the Dental Practice Located?”
“The dental practice is located on the corner of Fortieth street and Madison avenue. Two blocks from Grand Central Station. (GO BACK TO SCRIPT)”
