More Questions Flashcards

1
Q

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take next to verify if the device is repairable before committing to a price ?

A

Remove the case and organize the parts

Document the screw locations

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2
Q

A user is no longer able to browse the internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but get no reply. The technician then pings it’s IP address and gets a reply.

Which of the following commands will MOST likely resolve the issue?

A

Ipconfig/flushing

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3
Q

Ann, an accountant, reports that after turning on her new laptop she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve issue?

A

Set the laptop configuration to DHCP to recent conficts

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4
Q

A customer wants to purchase a new home computer. The machine will mainly be used for internet browsing and streaming video, except on weekends when the customers son will use it to play games with friends.

Which of the following should the technician focus on to meet the requirements?

A

Four core processor

16gb ddr2 memory

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5
Q

Which of the following cable types should be used to connect a cable modem to a soho router ?

A

Ethernet

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6
Q

Which of the following channels would commonly be used on an 802.11 wireless network ?

A

6

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7
Q

A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.

Which of the following should the technician perform FIRST to troubleshoot the problem?

A

Check the even log for any cache issues

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8
Q

A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources and allow for a variety of their removable hardware.

Which of the following devices would BEST meet the owners needs?

A

Docking station

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9
Q

An associate is seeking advice on which device to purchase for a friend who is business owner. The friends needs the ability to chat activity while keeping in contact with the home office.

Which of the following would be the BEST recommendation?

A

Smart watch

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10
Q

Which of the following charging and data ports has a non directional connector?

A

USB - C

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11
Q

Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput at the lowest price point?

A

Cat5e

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12
Q

A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are minimum of 1 GB.

Which of the following are the types of networks that will most likely be used for internal office and office to office networking ?

A

MAN

LAN

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13
Q

Which of the following terminates a coaxial cable

A

RG-59

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14
Q

A customer asks a technician to help set up a specialized computing system for video editing.

Which of the following should the technician install on the workstation to BEST meet the customers specifications?

A

SSD

Dual monitors

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15
Q

An end user wants to have second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the table is connected?

A

Adjust the monitor display settings

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16
Q

A customers display has suddenly become very dim. The image of the display can only be seen with a bright external light, as adjusting the brightness/contracts controls does not cause much change.

Which of the following components MOST likely needs to be replaced?

A

Inverter

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17
Q

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.

Which of the following steps should the technician take to address these issues?

A

Increase the projector contrast

Change the aspect ratio on the projector.

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18
Q

Multiple users report that the network printer, which is connected through the printer server, is not printing.

Which of the following should a technician do FIRST to remedy this situation?

A

Clear the print queue

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19
Q

Which of the following cloud computing concepts allows scalable services to be provided to the client?

A

Rapid elasticity

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20
Q

During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.

Which of the following tools should the technician use to verify this has been completed ?

A

Multimeter

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21
Q

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.

Which of the following should the technician do FIRST?

A

Perform a full data backup

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22
Q

A user reports that printing on heavy card stock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.

Which of the following would be NEXT troubleshooting step to perform?

A

Increase the fuser temperature

23
Q

A users laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shutdown.

Which of the following is the MOST probable cause of the issue?

A

Loose battery connection

24
Q

An end user ha signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

A

SAAS

25
Q

A technician is setting up a WIFI-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.

Which of the following BEST address the customers concerns?

A

Use the latest encryption standard on the wireless network and set a strong password.

Separate the IoT thermostat by segregating it in DMZ network.

26
Q

A technician wants to block remote logins to a server. Which of the following ports should be blocked?

A

23

27
Q

A server needs RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.

Which of the following is the BEST RAM type for the technician to retrieve?

A

DDR4

28
Q

A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.

Which of the following BEST meets these needs?

A

3TB HDD

29
Q

The feature that allows users to store files in cloud-based when necessary, but can removed when space is freed up, is known as:

A

On-demand

30
Q

Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that moment of the computers having issues have been assigned a static IP.

A

Check the DHCP serve.

31
Q

A systems administrator is configuring a server to host several machines. The administrator configured the server and is ready to begin provisioning the virtual machines.

Which of the following features should the administrator utilize to the complete the task?

A

Hyper visor

32
Q

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

A

Unmanaged switch

33
Q

A technician is setting up a windows mobile device for a user who had trouble reading text on a previous device, especially at night.

Which of the following adjustments would be MOST appropriate?

A

Use the magnifier

34
Q

A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue ?

A

Virtual cpu

35
Q

An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems ?

A

3-D

36
Q

Which of the following technologies can be used for wireless payments?

A

NFC

37
Q

A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee.

Which of the following motherboard/processor combinations should the technician order to get the BEST performance while minimizing licensing fees?

A

A single processor motherboard with ten overclocked cores

38
Q

Which of the following is the MOST likely cause for a network PC to have an APIPA address?

A

DHCP failure

39
Q

Which of the following devices is used to implement network security policies for an environment ?

A

Firewall

40
Q

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

A

Mouse

41
Q

A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure?

A

The hardware replacement used is a non-touch screen version

The Digitizer cable is not seated properly on the motherboard

The new touch screen drivers must be installed

42
Q

A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.

Which of the following configurations would correct this behavior?

A

Change the security settings of the email client

43
Q

Which of the following resources is the most critical when using cloud file storage synchronization applications?

A

I/O bandwidth

44
Q

Whenever a users machine is turned on, a black screen appears promoting the user for an administrative password. The technician has no such password on file for this machine.

Which of the following steps should the technician take to resolve this issue?

A

Remove the CMOS battery and reinsert it after ten seconds

45
Q

A server administrator set up a VM to be used in a lab setting. A technician is setting up thin client computers to access this VM. Which of the following tasks are required to complete the project? (Choose three)

A

Connect the device to the network

Install the latest system updates

Install the necessary applications

46
Q

A user sets up a cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe ?

A

WAN

47
Q

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

A

Digitizer

48
Q

A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and Powell’s connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?

A

There is not enough PSU Output

49
Q

A user wants to build a computer with a high end CPU, plenty of RAM and a high end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

A

PCIe

50
Q

Which of the following is designed to function best in harsh lighting conditions?

A

Virtual reality headset

51
Q

Which of the following connector types is used to terminate household telephone cabling ?

A

RG11

52
Q

A technician is buying a PC that will host three VMs running at the same time with current configuration. The technician believes there might be a need to run several additional VMs in the near future. Which of the following resources would be the Most important to upgrade for the additional VMs?

A

SSD

53
Q

A network administrator is attempting to access the firewall while inside the data center. Which of the following peripherals must be connected to do so?

A

KVM

54
Q

A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigated the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue?

A

Replace the toner cartridges

Clean the paper tray rollers