M.o.m Chapter 56

Question 0

In a physician-owned medical practice, who is ultimately responsible for the practice?

Answer 0

Physician

Question 1

The usual amount of a petty cash account is ____.

Answer 1

$50

Question 2

If an employee earns $8 per hour and works 35 hours per week, the employees gross weekly earnings are ____.

Answer 2

$280

Question 3

How often will you deposit federal employment taxes for the practice

Answer 3

According to the federal tax deposit schedule

Question 4

The role of a _____ is to facilitate communication between parties who are having a disagreement, assist them in focusing on the real issues, and attempt to reach conflict resolution

Answer 4

Mediator

Question 5

The basics of hiring a successful employee include ___

Answer 5

Discussing policies and procedures early

Question 6

A dependent is _____

Answer 6

People who are financially dependent on the employee

Question 7

Following a problem or issue from its initial identification through its resolution is known as ____

Answer 7

Closing the loop

Question 8

Which of the following employees would qualify for workers’ compensation?

Answer 8

An employee who sustained a crushing injury to leg at work

Question 9

Which of the following is not a valid suggestion for increasing respect for diversity in the medical office?

Answer 9

Try to fit each individual into a “group” so that can better understand his or her background

Question 10

Unwelcome verbal, visual, or physical conduct of a sexual nature that affects working conditions is called sexual _____ and is a violation of federal and state laws

Answer 10

Harassment

Question 11

To avoid writing checks for small amounts, you may pay for small purchases using the ____ fund, which is cash that is kept on hand in the office

Answer 11

Petty cash

Question 12

The total amount earned before deductions refers to the ____ earnings and must be calculated for each employee as first step in the payroll process

Answer 12

Gross

Question 13

A clinical procedures manual would be most likely to include ____

Answer 13

Regents, standards, and controls used

Question 14

What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes

Answer 14

Taxlink

Question 15

Which of the following would be found in an administrative procedure manual

Answer 15

Telephone procedures

Question 16

Bills wife was diagnosed with cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow bill to stay at home and take care of his wife for up to 12 weeks, without pay, without losing his job?

Answer 16

Family medical leave act

Question 17

A person who depends on the employee for financial support is a _____ of the employee and may be a spouse, child, or other family member

Answer 17

Dependent

Question 18

Physician assistants and nurse practitioners in a company-owned medical practice are often referred to as ___ providers

Answer 18

Midlevel

Question 19

An employees w-4 form should be ___

Answer 19

Updated yearly

Question 20

Money from the petty cash fund should be used for purchases such as ___

Answer 20

Postage due fees and holiday decorations

Question 21

Every three months, a more complete accounting of federal taxes is required on the ____

Answer 21

Employers quarterly federal tax return

Question 22

A key written communication tool in the medical office is the ____

Answer 22

Policy and procedures manual

Question 23

In small medical office, the practice managers duties may include _____ which includes hiring, terminating, and training employees as well as benefits and labor relations

Answer 23

Human resources

Question 24

Many practice managers have an ___ policy, which allows staff to come in and talk whenever the managers office door is open

Answer 24

Open door

Question 25

The total amount of income earned before deductions is referred to as the ____

Answer 25

Gross income

Question 26

Which of the following summarizes the federal income and FICA taxes withheld from employees paychecks

Answer 26

Employers quarterly federal tax return

Question 27

An example of a voluntary deduction from a employees paycheck is ___

Answer 27

Health insurance premium payments

Question 28

The procedures that ensures that services provided in the medical practice meet or exceed the requirements and standards are ____ procedures

Answer 28

Quality assurance

Question 29

Which of the following statements applies to an electronic funds transfer system (EFTS)

Answer 29

The employee does not have to worry about losing the paycheck

Question 30

Which of the following is not part of a typical problem-solving model?

Answer 30

Complaints about the problem

Question 31

An employee payroll information sheet should include____

Answer 31

The employees social security number

Question 32

The human resources role of ____ includes dealing with issues that arise between employees and management

Answer 32

Labor relations

Question 33

Which position is usually paid by commission

Answer 33

Salesperson

Question 34

A pay schedule ____

Answer 34

Shows how often an employee is paid

Question 35

All goals set for a medical office should be ___ so that success in meeting the goal can be seen

Answer 35

Measurable

Question 36

The physicians in a physician-owned medical office have asked Brenda the office manager to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before so she asks you for advice. Which of the following responses would be most helpful to Brenda

Answer 36

Make sure the goals you set are measurable so the employees can see their progress

Question 37

A payroll register ____

Answer 37

Summarizes information about all employees and their earnings

Question 38

The medical offices _____ is created annually and predicts the expenses the revenues related to operations over a given period of time

Answer 38

Budget

Question 39

Which of the following is most likely to be found in the p&p manual for medical office

Answer 39

Dress code

Question 40

When a medical assistant travels for educational purposes with expenses covered by the practice, she should keep all receipts and complete a(n) ____ in order to be reimbursed for expenses

Answer 40

Expense report

Question 41

The maps used to accomplish policies in a medical office are

Answer 41

Procedures

Question 42

A form required by a facility when an adverse outcome or event with risk of liability occurs is a(n) ____, or occurrence report

Answer 42

Incident report

Question 43

A commission is ____

Answer 43

A percentage of the amount an employee earns for the employer

Question 44

The list of topics for a meeting and the order in which they will be addressed is called a(n) ___

Answer 44

Agenda

Question 45

The plans and processes that continually identify, asses,correct, and monitor functions in the medical office to prevent negative outcomes and minimize exposure to liability are collectively known as____

Answer 45

Risk management

Question 46

Gross earnings minus total deductions equal ____ earnings

Answer 46

Net

Question 47

Shannon is the practice manager for mid size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon avoid during the interview

Answer 47

Are you a union member

Question 48

Which of the following is mandated for hourly employees by fair labor standards act

Answer 48

Time and half for all hours worked beyond the normal 8.hours in a regular workday

Question 49

Which of the following terms is used to demonstrate how each rank or leveling an organization is accountable to those directly superior and how the authority passes from one level to the next

Answer 49

Chain of command

Question 50

Another name for an employees withholding allowance certificate is ___

Answer 50

Form w-4

Question 51

The trail period, or ____ period for new employees is typically 90 days. During this time, the employee undergoes staff development and training

Answer 51

Probationary period

Question 52

Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?

Answer 52

Policies and procedures manual

Question 53

The part of quality assurance program known as _____ ensures that treatment plan and services are appropriate and cost effective

Answer 53

Utilization review

Question 54

Which of the following insures employees against possible loss of income resulting for a work-related injury, disability, or disease?

Answer 54

Workers compensation

Question 55

Differences in identities, age, sex, race, physical abilities, ethnicity beliefs, values,sexual orientation, and personalities contribute to ___ ; as a medical assistant, you will need to increase your understanding and respect for this.

Answer 55

Diversity

Question 56

To be a good leader, you must first learn to be a good ____

Answer 56

Follower

Question 57

Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company

Answer 57

Organizational chart

Question 58

If an employee feels that she was unjustly treated, the practice manager may need to oversee the ___ process when the employee complains

Answer 58

Grievance

Question 59

Another name for the employers quarterly federal tax return is

Answer 59

Form 941

Question 60

Every three months, the medical practice is required to make a complete accounting on form ___ , which is the employers quarterly federal tax return

Answer 60

941

Question 61

Form w-2 serves which of the following purposes

Answer 61

It shows the employers total income for the previous year

Question 62

An employees pay ___shows how often the employee is paid. Most commonly, this is weekly, biweekly, or monthly.

Answer 62

Schedule

Question 63

The number of dependent an employee is claiming is found on the _____

Answer 63

Form w-4

Question 64

Individuals who are usually classified as dependents are _____

Answer 64

Children and a spouse

Question 65

The Fair Labor Standards Act primarily affects ____.

Answer 65

Employees who earn hourly wages

Question 66

An example of required deduction from an employees paycheck is ____

Answer 66

FICA tax

Question 67

In most medical practices, the medical assistant will work under the supervision of

Answer 67

Any of the above, depending on the practice structure

Question 68

The document that is the backbone of medical practice is its

Answer 68

Policies and procedures manual

Question 69

The practice manager is responsible for which of the following tasks

Answer 69

All of the above

Question 70

Which act does not come under the heading of human resources

Answer 70

ECOA

Question 71

Which of the following questions cannot be asked during an interview

Answer 71

Do you have small children at home

Question 72

Why are goals important in building a team

Answer 72

Goals keep team members busy, keep each person focused solely on his or her own job, and they keep supervisors busy

Question 73

There are five steps to the improvement process. Which one implements the plan.

Answer 73

Correction

Question 74

When is an incident report required

Answer 74

For any adverse outcome or event with risk of liability

Question 75

Which tax form is more commonly known as the I-9

Answer 75

Employment eligibility and verification

Question 76

Which tax provides for unemployment benefits

Answer 76

FUTA

Question 77

Payment of a set amount of money per pay period, regardless of the number of hours worked, is ___

Answer 77

A salary

Question 78

The money used to pay taxes to appropriate government agencies is paid from ____

Answer 78

Tax liability accounts

Question 79

Money withheld from employees gross earnings to pay federal and state and local (if any) income taxes and certain other taxes are held in ____ accounts

Answer 79

Tax liability

Question 80

Franks paycheck is made out for $300. What are his net earnings

Answer 80

$300

Question 81

Karen works 40 hours a week at a popular tourists attraction and earns a weekly salary of $400. His week, due to Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week

Answer 81

$400

Question 82

A company's _____ are the rules or guidelines that dictate it's day-to-day workings

Answer 82

Policies

Question 83

An employer must pay the FUTA tax, which is ____ up to the first $7000 of employees income for a year, if employees wages total more than $1500 in any quarter

Answer 83

6.2%