Module One Virginia Flashcards
What is communication?
A process of interaction between people in which symbols are used to create,exchange, and interpret messages.
What are the levels of communication?
Intrapersonal, Interpersonal, Transpersonal, Small-Group, Public
What is Intrapersonal communication?
Occurs within an individual (self-talk or inner thought)
What is interpersonal communication?
One-to-one interaction between two people
What is Transpersonal communication?
Interaction within a person’s spiritual domain
What’s small-group communication?
Interactions with a small number of people
What is public communication?
Interaction with an audience
What is Ineffective Communication?
When communication does not serve it’s intended purpose. Creates poor patient outcomes, increased adverse incidents, decreased professional credibility.
What are the primary categories of communication?
Verbal (linguistic), nonverbal (paralinguistic), symbolic, metacommunication
What are the forms of communication?
Verbal, Nonverbal, Symoblic, and metacommunication.
What is symbolic communication?
The verbal and nonverbal symbolism used by others to convey meaning
What is metacommunication?
A broad term that refers to all factors that influence how a message is perceived by other people.
What are the steps of the communication process?
Referent —> Sender and Receiver —> Message —> Channels —> Feedback —> Interpersonal Variable —> Environment
What is the importance of communication in the nursing practice?
It’s a lifelong learning process for nurses, an essential skill builds relationships with patients, families, and multidisciplinary team members.
What is included in relational communication?
Initiative, authenticity, mutuality, questioning.
What are the types of professional nursing relationships?
1.Nurse-patient helping relationships
2.Nurse-family relationships
3.Interprofessional collaborative practice relationships
4.Nurse-community relationships
What are the phases of the helping relationship?
1.Pre-interaction phase
2.Orientation phase
3.Working phase
4.Termination phase
What are the elements of professional communication?
1.Courtesy
2.Use of names
3.Trustworthiness
4.Autonomy and responsibility
5.Assertiveness
What are the zones of personal space and touch?
Space: Touch:
Intimate - 0 to 45cm Social: hand,arms, shoulders
Personal - 45 to 1m Consent: mouth,wrists,feet
Social - 1 to 4m Vulnerable:face,neck,front
Public - 4m and more Intimate: genitalia, rectum
What is therapeutic communication?
Therapeutic communication occurs within a healing environment between a nurse and a patient.
What are therapeutic communication techniques?
Active listening, sharing observations, empathy, hope, humour, feelings, using touch, using silence, providing information, clarifying, focusing, paraphrasing, asking relevant questions, summarizing, self-disclosure, and confrontation.
What are non therapeutic communication techniques?
Asking for explanations, approval or disapproval, defensive responses, passive/aggressive responses, speaking as if the patient isn’t there, asking personal questions, giving personal opinions, changing the subject, automatic responses, false reassurance, sympathy.
What is advocacy?
Speaking up for patients to ensure that health needs are met. The ability to speak assertively, credibly, and competently are critical skills for effective advocacy.
What is self talk?
Intrapersonal communication exemplified in one’s thinking.