Module 9 - Language & Non-Verbal Flashcards
What is linguistic determinism?
A person’s view of reality, thoughts, & culture stems from their language
What is linguistic reality?
Language and culture influence and control each other
How do values affect language?
- values shape how we use language
- values and new developments dictate new language
- language is a reflection of the values of those who speak it
What is ethnocentric staffing?
all managers are from the home country
What is polycentric staffing?
headquarters managers are from home country, subsidiary managers are from the host country
What is geocentric staffing?
the best person is chosen for the job regardless of their country of origin
T of F: verbal elements are the best indicators of meaning
F: non verbal elements are a much better indicator of the true meaning than actual words
What are some examples of non-verbal communication
paralanguage, touch, gestures, facial expressions, interpersonal distance, appearance, eye contact
What is paralanguage?
sounds, but not words; eg. “uh, um”
What are the 3 categories of paralanguage
voice quality
voice qualifiers
vocalizations
What are voice qualifiers?
volume, pitch, and innovation or “melody” of the spoken word
What are vocalizations?
connectors (ahem, um, sucking in breath, clicking tongue) and filters (okay, you know)
What are haptics?
touch behaviour and personal distance
What are some examples of “touch” cultures?
Latin American cultures, Italy, Spain, Russian, Portugal
What are some examples of “don’t touch” cultures?
Canada, US, England, Japan, England
