MODULE 9 CONFLICT

Question 1

Describe Relationship Conflict

Answer 1

disagreement based on personalities and issues that are not directly related to work

Question 2

Describe Task Conflict

Answer 2

disagreement about work that is being done in a group

Question 3

Describe Process Conflict

Answer 3

centers on task strategy & delegation of duties & resources

Question 4

Which Conflict (relationship, task, process) may improve functioning of team by stimulating creativity

Answer 4

Task conflict aka cognitive conflict

Question 5

Which Conflict (relationship, task, process) is most damaging & detrimental to group

Answer 5

Relationship conflict

Question 6

Emotional conflict is also known as ..

Answer 6

Relationship conflict

Question 7

List three ways to resolve conflict

Answer 7

1. agree on common goal/shared vision
2. focus on content not style
3. model behavior you want to elicit
4. separate ppl from prob
5. focus on future not the past
6. assign work based on expertise not convenience

Question 8

which type of conflict management style max assertive and min cooperative

Answer 8

Competing style

Question 9

Collaborating is (what assertive and what cooperative)

Answer 9

Max assertive and Max cooperative)

it’s a win-win resolution and will enhance productivity and achievement

Question 10

Which conflict management style is the middleman

Answer 10

Compromise

this sees satisficing result (not most creative)

Question 11

Low assertive and low cooperative conflict management style is called

Answer 11

Avoiding

it’s a short-term stress reduction type but no actually change the situation

Question 12

Accommodating is

Answer 12

cooperating with others but no asses own interest (low assertive and low cooperative)

Question 13

Define Negotiation

Answer 13

mutual decision-making process where two/more parties make mutual agreements concerning the allocation of scarce resources

Question 14

Is a negotiation considered as transactional or relational. Why?

Answer 14

transactional

Question 15

Why is a negotiation interdependent?

Answer 15

since you cannot achieve your goal/objective without help from others

Question 16

What are two negotiation styles

Answer 16

Cooperative and Competitive

should balance both

Question 17

Three points on the cooperative negotiation style

Answer 17

1. caving in to other demands
2. first person to make concession
3. reveal too much info (in attempt to keep relationship pleasant)

Question 18

Three points in the competitive negotiation style

Answer 18

1. never reveal any info
2. always asking for more
3. threatening to walk out if demands not met

Question 19

What are two negotiating strategies

Answer 19

Integrative/multi-issue and distributive/single issue

Question 20

Explain/list three points of the integrative/multi-issue negotiating strategies

Answer 20

1. win-win
2. maximize joint gains
3. expandable pie

Question 21

Explain/list three points of the distributive/single issue negotiating strategies

Answer 21

1. win-lose
2. maximize own gain
3. fixed pie

Question 22

define BATNA

Answer 22

Best Alternative to Negotiated Agreement

Question 23

define Reservation point

Answer 23

point where BATNA becomes preferable to starting/continuing a negotiation
qualification of a negotiator’s BATNA

Question 24

6 points need to keep in mind when negotiating

Answer 24

BATNA & reservation point
position
underlying interest
priorities
key facts
substantiation