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ServiceNow CAD > Module 9 > Flashcards

Module 9 Flashcards

1
Q

Categorical listing of things that can be ordered or requested such as individual items or services

A

Service Catalog

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2
Q

Is a license required to use the service catalog?

A

No

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3
Q

Is the service catalog a part of the servicenow self service application?

A

Yes

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4
Q

Catalog items are organized into logical groupings called?

A

Categories

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5
Q

Can we help you? Services. Hardware. Software. Office. And Desktops are examples of?

A

Service catalog categories

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6
Q

What are the 2 possible outcomes when selecting items from the service catalog?

A

Record producer items result in records being added or modified in the database

Service catalog item results in request items. The outcome is similar to ordering from an online store.

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7
Q

(T/F) Record producer forms can contain graphics, html, and help?

A

True

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8
Q

This is a special type of service catalog item that create new records in a database table. Users answer questions to create a new record.

A

Record producers

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9
Q

What are the two options to write new records to a table in a database?

A

Forms and record producers

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10
Q

Has a listing of all products and services users can order

A

The service catalogue

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11
Q

Adds records to a database using the service catalog ui rather than a form

A

Record producer

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12
Q

Use this to create a record if you need access to lists, context menus, to be able to edit existing records, or to be able to personalize the user interface

A

Forms

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13
Q

Use this to create a record if the user is not highly technical, users can order by answering a few simple questions, your user interface requires html, links, or graphics, or the app is used to order a product or service

A

Record producer

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14
Q

Selecting this related link on a table record creates a record producer. Records are created in the table that is open.

A

Add to service catalog related link

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15
Q

How long after configuring a record producer will it be available in the service catalog?

A

Immediately

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16
Q

The short description of a record producer appears where?

A

In a pop up window when a user hovers the mouse over the item

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17
Q

The default record producer form has how many columns?

A

One

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18
Q

When selecting the add to service catalog related link, what is created?

A

A default form (record producer)

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19
Q

What are ways that you can customize the default record producer form?

A

Modify text at the top of the form
Change variable (field) text
Add help
Adjust column layout

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20
Q

What do you select to preview or test the record producer form?

A

Try it

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21
Q

Where can you edit the record producer form?

A

Studio

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22
Q

Can you modify the description field to change the text/ images/ formatting at the top of the record producer form?

A

Yes

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23
Q

The help tag on the record producer form is a clickable link that contains what?

A

Helpful text that will appear when a user clicks the help link

24
Q

What are the record producer layout options?

A

One column wide
Two columns wide,alternating sides
Two columns wide, one side then the other

25
Q

When creating a 2 column layout for a record producer sections are defined how?

A

With container start and container end variable types

26
Q

Where do you go to create a 2 column layout for a record producer?

A

Scroll to the variables section

27
Q

How do you test a record producer layout to make sure it looks as expected?

A

Select preview item

28
Q

How do you makes fields on a record producer visible, read only, or mandatory without scripting?

A

By using catalog UI policy actions

29
Q

If you want to write a client side script as part of a catalog ui policy, select what?

A

The advanced view related link to display the script field

30
Q

Catalog client scripts are used to do what?

A

Manage the user interface and user experience

31
Q

What are three examples of things you can do with catalog client script?

A

Validate data
Make variable fields read only, mandatory, or invisible
Get/set variable values

32
Q

Record producer server side script executes when?

A

After a record producer is submitted and before the record is written to the database

33
Q

Access fields from a record producer using the record producer object: ________?

A

producer.myField1

34
Q

The current object in record producer scripting is?

A

The record that will be written

35
Q

Record producer variables map to fields on ________?

A

Current

36
Q

When a record producer script executes the current record will automatically be inserted into the the database so you don’t have to call ___________?

A

current.update()

37
Q

With record producer scripting, the current object is the new record. It will have as its property values either property values from the producer object if copied in a script or values from the variables (T/F)

A

True

38
Q

When linking a module to a service catalog item, what is the link type?

A

The URL (from arguments)

39
Q

How do you get the sys_id for a record producer?

A

Right click on the record producer header

40
Q

Where does the record producer sys_id go on a module form?

A

The arguments section on the link type tab

41
Q

This script is automatically created when you create a record producer with the add to service catalog related link?

A

The redirect script

42
Q

Since service catalogs do not have lists, where do you send users when records are submitted?

A

To a predetermined page done by modifying script. Any valid servicenow url can be passed.

43
Q

What object do you use to redirect users to a different page after they submit a record?

A

producer.redirect

44
Q

When is the redirect script automatically created?

A

When you create a record producer with the add to service catalog related link

45
Q

When creating a custom service catalog category, how do you create a hierarchy?

A

By using parent categories

46
Q

Defines a how a service catalog widget should be rendered on a homepage

A

Homepage renderer

47
Q

Name that will appear in the category header bar in the service catalog

A

Title

48
Q

Graphic that appears next to the service catalog item

A

Icon

49
Q

Text to display when hovering over a service catalog item

A

Description

50
Q

Graphic to appear in category header

A

Header icon

51
Q

If a category has no record producers / catalog items assigned to it, it will not appear in the list (T/F)

A

True

52
Q

How do you add a category to the service catalog?

A

Go to self service, service catalog, add content, choose a category from the list, then select add here

53
Q

Use the smallest amount of variables to make the interface lightweight (T/F)

A

True

54
Q

What cannot be debugged with the field watcher?

A

Script includes

55
Q

Date, record, rest, application, and inbound email triggers

A

True

ServiceNow CAD (12 decks)

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