Module 7: Project Quality Management 7 & Module 8 Project Resource Management

Question 1

Contents of quality plan

Answer 1

standards, metrics and generally how the project team will implement policies related to quality. The complexity of the quality plan is dependent on the project.

Question 2

Conformance to requirements

Answer 2

the product you create meets the requirements that were stated in the requirements document.

Question 3

Prevention over inspection:

Answer 3

Planning for quality is more important than dealing with quality once the product is delivered.

Question 4

Continuous improvement:

Answer 4

Some examples of continuous improvement are Total Quality Management and Six Sigma.

Question 5

Management responsibility:

Answer 5

Ultimately it’s up to management to enforce and provide adequate resources to ensure quality is met.

Question 6

Cost of quality:

Answer 6

It’s usually more cost effective to spend money to prevent poor quality at the beginning of the project or during the project (internal failure costs). Once the product goes out to customer, returns and warranties will cost the organization a lot more (external failure costs). The sum of external and internal failure costs make up cost of quality. A cost of quality affects the project’s break-even point.

Question 7

Cost-benefit analysis:

Answer 7

Comparison of the cost of quality to the expected benefit.

Question 8

Cost-of-quality analysis:

Answer 8

A metric that looks at the total money spent during the project to avoid project failures and compares it to the total sum of money potentially spent after the project because of failures.

Question 9

Cause and effect diagrams:

Answer 9

Tools to determine various alternative solutions to a problem.

Question 10

Flowcharts:

Answer 10

A diagram of the activities, sequence of steps, and branching possibilities that exist for a particular process.

Question 11

Checklists:

Answer 11

Lists that organize data that will help with the collection of useful information about a potential problem.

Question 12

Pareto diagrams and histograms:

Answer 12

Bar charts that show important sources of the cause of the problem.

Question 13

Control charts:

Answer 13

Charts that show upper and lower acceptable limits for a particular output. If the output falls between the acceptable limits, quality has been established. If it falls outside the limits, the problem needs to be addressed.

Question 14

Scatterplot diagram:

Answer 14

A visual summary that examines cause-and-effect relationships between two variables that may be involved in the problem you are trying to identify.

Question 15

Definition of Done

Answer 15

Checklist of what needs to be done on a user story before the team can start implementing the next sprint.

Question 16

Difference between definition of done and acceptance criteria?

Answer 16

Definition of done is common for all user stories whereas Acceptance Criteria is specific to each user story. However, both have to be met before the user story is considered complete.

Question 17

Goal of quality managmeent

Answer 17

Ensure that requirements are met to the satisfaction of the customer and that the deliverables are ready to be used.

Question 18

Contents of quality management plan

Answer 18

Defining quality and determining how quality is to e measured and with which tools and techniques.

Question 19

Human resource management plan

Answer 19

used to create a project organizational chart, a responsibility matrix, a resource histogram, and a staffing management plan

Question 20

Project organizational chart

Answer 20

Often hierarchical, representation of the authorities and responsibilities in the project.
Shows how authority and responsibility is distributed within the project.
Top = Project sponsor.
Next = Project steering committee and the project champion. PM also directly reports to the project sponsor.
Remaining levels: Distributed based on project requirements such as the team leaders for various areas of the project.
The team leaders are responsible to the project manager.

Question 21

RAM

Answer 21

Responsibility Assignment Matrix
- all activities identified in the WBS and assigns appropriate people or teams to them.
Small projects = work to individual people
Large projects = work to teams
- Assign work activities and general roles and responsibilities on projects.

Question 22

RACI

Answer 22

Responsible, Accountable, Consulted (subject matter expert), Informed. Type of RAM.
Includes stakeholders in the project and their level of responsibility.

Question 23

Resource Histogram

Answer 23

Column chart that show resources assigned to one or more activities in the project. Columns = # of people (or person hours) needed in each skill category.
Total number of people needed for the duration of each activity.

Question 24

Staff management plans

Answer 24

Information about human resources that are added or removed from a project.
- shows what skills are needed, whey are needed, and for how long.
- can show how resources are obtained, which areas they will be used, where and how staff trained, and how much they will be paid.
- using this you can determine the actual budget needed to hire or use a resource.

Question 25

Team charter

Answer 25

document created to promote teamwork.
Group establishes boundaries, code of conduct, participation and communications ground rules. Developed once team is formed.

Question 26

Resource planning for agile projects

Answer 26

Teams are self-managed. Team members decide who will work on which task. Entire team should have skills to complete user story

Question 27

Fitness for use

Answer 27

Refers to a product that can be used as it was intended.

Question 28

Metric

Answer 28

is a standard of measurement

Question 29

Project dashboard

Answer 29

Graphical screen summarizing key project metrics