Module 7 Analytics and Vendor Management - Health Flashcards

1
Q

What does data analytics mean in the health care context?

A

the process of inspecting, cleaning, tranforming, interpreting, and modeling data to discover trend, patterns, and other information that can support benefit plan decisions and changes in order to reduce costs and improve clinical outcomes

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2
Q

What is predictive modeling in the health care context?

A

used to forecast future behavior by analying historical and current data to generate a model to forecast future outcomes to quantify risk and costs for individuals and groups of individuals in the health plan

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3
Q

What are the ways predictive modeling can be leveraged by health plans?

A

a) review a plan’s disease burden and how it will change over time
b) stratify a plan’s population by risk level to identify at risk and catastrophic claimants for targeting diesease management and case management
c) identify risk factors likely to generate future plan costs that should be targeted with more intensive outreach
d) compare relative resource consumption by groups for budgeting and underwriting forecasts
e) compare providers fairly by adjusting for differences
f) analyze a medical management program to see what the true savings are

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4
Q

How can health plan sponsors use data analytics and predictive modeling?

A

a) identify claims trends
b) target high risk users
c) identify gaps in care
d) steer patients to the best providers
e) measure vendor performance
f) uncover cost sharing strategies
g) engage participants in their own care
h) investigate waste, abuse, and fraud

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5
Q

What are the 5 recommended steps that plan sponsors should take to implement data analytics and predictive modeling tools?

A

a) determine who will perform the data analytics
b) use data analytics and predictive modeling to identify and map the most prevalent clinical risk characteristics and associated costs
c) establish a three-year health management strategy
d) develop a formal participant communications strategy
e) identify how plan participants will react to change

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6
Q

What are the three key areas of concern regarding the collection of health data in wellness programs?

A

1) informed consent to collect the data
2) data handling
3) employment discrimination

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7
Q

To what extent to which the confidentiality protections afforded by HIPAA apply to data collection associated with wellness programs?

A

employees must be made aware of not just health effects of a wellness plan but also the privacy risks

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8
Q

To what extent are employees currently informed to the scientific evidence underpinning the health imperatives suggested by a wellness program?

A

wellness programs are not subject to regulation by any government or licensing body

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9
Q

What is the quality of informaiton provided by wellness programs on wearable electronic devices?

A

research on the functioning of wearable electronics indicates irregularities in the data being collected and that wearable devices are unreliable

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10
Q

What limits exist on the amount of health informaiton that can be collected by a wellness program?

A

recent cases have indicated that the type of data a wellness program is enabled to collect can seem boundless

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11
Q

Who owns and controls the data collected in a wellness program?

A

may legally be the property of the employer, joining a wellness program is an act of trust

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12
Q

What are the core promises that have been suggested for an ethical workplace wellness program to adopt?

A

1) commit to accountability in data collection and use
2) guarantee no penalty for nonparticipation
3) adopt gold standar practices for data security
4) provide awareness of discriminatory potential of data
5) allow for portability of data by employees
6) minimize data lifespan to the period of employee participation
7) disclose to employees that collected health information may not fall under HIPAA
8) guarantee that all health recommendations are backed by peer reviewd researcht that is provided to the employee
9) provide clear informaiton about the irregularities and unreliabilitiy of data from wearable electronic devices
10) inform employee about the potential of the data to be used as evidence in court

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13
Q

What are general criteria/questions that a health care plan sponsor should discuss with or ask a potential data analytics vendor?

A

a) completeness of vision
b) culture and values of senior leadership
c) ability to execute
d) technology adaptability and supportability
e) total cost of ownership
f) company viability

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14
Q

What are the key considerations for success when a health care organization is implementing an analytics initiative?

A

a) data modelinga nd analytic logic
b) master reference/master data management
c) metadata repository
d) managing white space data
e) visiualization layer
f) security
g) extract, transform, and load (ETL)
h) performance and utilization metrics
i) hardware and software infrastructure
j) cultural change management

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15
Q

What are the 8 levels of analytics adoption that an organization passes through as it gains sophistication in using its data to drive improvement?

A

1) Enterprise data warehouse
2) Standardized Vocabulary and Patient Registeries
3) Automated Internal Reporting
4) Automated External Reporting
5) Waste and Care Variability Reduction
6) Population Health Management and Suggestive Analytics
7) Clinical Risk Intervention and Predictive Analytics
8) Personalized Medicine and Prescriptive Analytics

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16
Q

Why have organizations over the past few years moved steadily from fully insured plans to self-funded administrative services only health plans?

A

self funded plans offer opportunities to lower costs and increase flexibility in plan design, tax benefits, better cash flow, and reduced administration costs

17
Q

What is the relationship between the ERISA nad administrative claims audits of health plans?

A

it is the duty of the plan tustees and other fiduciaries to act in the best interests of plan participants, including reducing claims expenses and ensuring the quality of administrative processes

18
Q

Why are administrative claims audits more important in self funded health plans than in insured plans?

A

because the number of plan designs for a self funded ASO client is potentially unlimited, complexity increases for the carrier or TPA and creates the potential for more administrative mistakes

19
Q

What are ‘administrative claims audits?’

A

retrospectively look at claims the carrier orTPA has paid in order to identify possible processing errors, overpayments, and underpayments

20
Q

What is the percentage of claims found in most administrative claims audits that has been overpaid or incorrectly paid and is possibly recoverable?

A

most audits find that 1-3% of the total amount spent on claims annually is potentially overpaid or incorrectly paid

21
Q

What is the audit time frame for most administrative claims audits?

A

allow for only a 12-24 month lookback from the date the audit begins, and while the ASP agreement might allow for up to 24 months, the provider network contract in place usually will aloow for only 12 months

22
Q

What is the sample claim size in a typical claims audit?

A

most auditors will appy a filtering process to the entire data file in order to flag claims that show signs of having been paid incorrectly and/orof being over or underpaid, then a sample that would be representative cross section of the entire claim file is chosen

23
Q

What are the types of samples that are used in administrative claims audit studies?

A

a quality sample that is represetative of the entire claim file can be generated only from a statistically valid random sample

handpick the large dollar claims using a protion of the sample, and randomly select the other portion in order to check for adminitrative compliance with the plan document

24
Q

What is the administrative claims audit process?

A

kickoff meeting
collect information
comprehensive data analysis and scrubbing process
determine whether suspect claims were processed correctly
validate potential overpayments and underpayments
issue a draft audit report
carrier provides feedback to the initial draft audit report
address any outstanding discrepancies
final audit report issued
meet to review the final report

25
Q

What are the other types of audits that may be performed in conjunction with a primary claims audit?

A

1) operational audits
2) reinsurance audits
3) transitional audits

26
Q

What is the frequency of administrative claims audits?

A

every three to four years for most plans

1) a new carrier/administrator
2) a significant plan design change
3) administrative concerns by the plan sponsor