MODULE 6

Question 1

Three Aspects or Components of Emotions

Answer 1

Cognitive, Physical, and Behavioral

Question 2

refers to the person’s appraisal of the
situation.

Answer 2

Cognitive

Question 3

the body’s reaction to feelings or emotions

Answer 3

Physical

Question 4

the action tendency to deal with certain
emotions such as evading a frightening situation or
leaving unfinished tasks because of boredom

Answer 4

Behavioral

Question 5

it helps you become or
more motivated in doing your tasks

Answer 5

Positive emotions

Question 6

it my reduce your
efficiency and even your motivation to
perform certain tasks.

Answer 6

Negative emotions

Question 7

try to leave your matters and issues at home. When traveling going to school, use that time telling your mind to let go.

Answer 7

Compartmentalization

Question 8

this will help with emotions like anxiety, frustration, or anger. Take deep breaths until you calm down.

Answer 8

Deep breathing and relaxation techniques

Question 9

this is especially helpful if you are feeling angry, frustrated, or even irate. If you feel your temper is rising, try and count to 10 to recompose yourself. If possible, excuse yourself from the situation to get some distance but do reassure the other party that you will come back to deal with the matter.

Answer 9

The 10-second rule

Question 10

it is good to clarify before reacting if it could be a simple misunderstanding or miscommunication.

Answer 10

Clarify

Question 11

Instead of losing your cool, plan on hitting the dance floor, treadmill, or going to a kickboxing class to let the anger out of your system. Exercise will help to release any physical tension in your body.

Answer 11

Blast your anger through exercise

Question 12

never let your anger or unhappiness cloud your judgment. Hold off all communication while you are still angry.

Answer 12

Never reply or make a decision when your angry

Question 13

it helps when you can recognize what upsets or angers you. This way, you can prepare yourself to remain calm and plan your reaction should the situation occur.

Answer 13

Know your trigger signs

Question 14

treat your colleagues the same way you would like to be treated yourself. If the person is rude, there’s no need to reciprocate. We can stay gracious and just be firm and assertive without being aggressive. Often, rude people will mellow down if they don’t get a reaction from you and realize that they are the only ones shouting in the room.

Answer 14

Be respectful

Question 15

if you do have an emotional outburst, apologize immediately to the person and perhaps to those around you who have heard it. You need not explain yourself or be defensive. Just a simple “I am sorry. I reacted badly” would make a big difference.

Answer 15

Apologize if you have emotional outbursts

Question 16

it is good practice to let go of any anger, frustration, and unhappiness at the end of every workday. Harboring negative emotions allows them to fester like mold, bringing you to a breaking point. So it’s best to empty the emotional “trash can” daily, to prevent overwhelm.

Answer 16

Never bring your negative emotions home