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Phar1101 > MODULE 6 > Flashcards

MODULE 6 Flashcards

Communications and Self-Care in a pharmacy

1
Q

How is communication skills important in a pharmacy?

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2
Q

Why is poor communication/lack of communication skills bad in pharmacy?

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3
Q

What are important clinical communication skills in pharmacy?

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4
Q

What is medication counselling and how is it done?

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5
Q

What are the essential elements of clinical communiation?

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6
Q

How to build rapport?

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7
Q

How to identify the patients agenda?

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8
Q

How to gather information about patient?

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9
Q

How to convey empathy?

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10
Q

How to explain and plan?

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11
Q

What is patient-centered care?

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12
Q

What is medication non-adherence?

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13
Q

What issues contribute to non-adherence?

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14
Q

How to promote adherence through communication?

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15
Q

What are the main barriers to effective communication?

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16
Q

What are health professional barriers?

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17
Q

What are patient barriers?

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18
Q

What are environmental barriers?

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19
Q

Summary of communication

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20
Q

What is health promotion?

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21
Q

What is a chronic Disease and how many Australians’ have them?

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22
Q

What are the behavioural risk factors that cause chronic disease?

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23
Q

What are the levels of prevention for health?

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24
Q

What is the health iceberg?

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25
Example of health iceberg
26
What is the behavioural approach to health promotion?
27
What is the health belief model (Rosenstock 1974)?
28
HBM: Diabetes example?
29
What are the states of change?
30
Application of HBM model: Physical activity
31
Application of HBM model: Physical activity - The health professional's role
32
Health professional pole - opportunities
33
Brief intervention
34
Directing or guiding?
35
What are the five A's for helping patients change behaviours?
36
ASK
37
ASSESS
38
ADVISE
39
ASSIST
40
ARRANGE
41
What are the principles of motivational interviewing?
42
What does expressing empathy do?
43
What does developing discrepancy do?
44
What does avoiding arguments do?
45
What does it mean by rolling with resistance and what does it do?
46
What is ambivalence?
47
What is building on self efficacy and what does it do?
48
What are the criticisms of the behavioural approach?
49
What are the steps of brief interventions?
50
Summary of communications
51
What is the self care continuum?
52
What is Self-care?
53
What are the 7 pillars of self-care?
54
What are the social determinants of health?
55
What is self-medication?
56
What are the trends in self-medication?
57
What is the scope of self-medication?
58
What is pharmacy involvement into self-medication?
59
What is the roles of pharmacists in self-medication?
60
What is pharmaceutical care?
61
What are the request types?
62
Example of systematic assessment of needs?
63
What do you need to know?
64
Solutions
65
What are the three major functions of pharmaceutical care?
66
What are drug therapy problems?
67
What are drug related problems?
68
What are the steps in pharmaceutical care?
69
How to establish a professional relationship between pharmacist and patient?
70
How to gather information?
71
What does the MNEMONIC WWHAM mean?
72
What does the MNEMONIC ASMETHOD mean?
72
What does the MNEMONIC SITDOWNSIR mean?
73
What are the different decision making steps?
74
What are the steps in the process of rational treatment?
75
How to select a P-drug?
76
Treatments-counselling
77
What is the role of pharmacy assistants in self-care?
78
What is What Stop Go?
79
Indirect supply?
80
How to record products?
81

Phar1101 (9 decks)

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