module 6 Flashcards
1
Q
technology in tourism and hospitality industry
A
- mobile device as door key
- tech lounges
- service automation
- tech-enabled meeting spaces
- Guest apps
- chatbots & artificial intelligence
- virtual reality
- Augmented reality
- voice mail search and voice control
- contactless payment
2
Q
travelers schedule their trips online
A
74%
3
Q
still use travel agencies to plan their trips - Google travel survey
A
13%
