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Ma'am May-Ann Finals Reviewer > Module 4 > Flashcards

Module 4 Flashcards

1
Q

Common It Applications in Hospitality Industry

A
  1. Front-office applications
  2. Back-office applications
  3. Guest-related interface applications
  4. Restaurants and banquet management systems
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2
Q

most widely used information systems

A
  1. Transaction Processing System (TPS)
  2. The Point of Sale System (PoS)
  3. Property Management System (PMS)
  4. Decisions Suppor System (DSS)
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3
Q

a place of interest where visitors go for recreation and entertainment… natural or constructed beauty.

A

Attractions

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4
Q

nature of the landform or the beauty of the landscape. see and experience mankind’s physical and intellectual inventions at cultural attractions.

A

Natural attractions

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5
Q

Visitor Information Centers:

A
  • mobile apps
  • information kiosks
  • media walls
    -tablets
    -twitter and other social media feeds
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6
Q

Staging Experiences: Roles of Technology

A
  • Enabler
  • Creator
  • Attractor
  • Educator
  • Protector
  • Enhancer
  • Substitute
  • Facilitator
  • Reminder
  • Destroyer
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7
Q

improves the wider socio-economic
conditions for travel,

A

Enabler

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8
Q

Travelers are able to have movement with
the help of technology and have convenient
access to travel details

A

Enabler

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9
Q

widely used in
the manufacture and delivery of goods and
services.

A

enabler

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10
Q

CAD software is used by engineers,
architects

A

Creator

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11
Q

infrastructures and machines that generate
new possibilities for tourist experiences. (jet skiing, segway tours, simulators)

A

Creator

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12
Q

theme park rides, audio-visual effects,
augmented and virtual reality, and other
technical attractions can be focus of the
experience that draw tourists.

A

Attractor

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13
Q

Science and technology museums

A

Attractor

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14
Q

it is essential to gather
information.

A

Educator

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15
Q

perception and edutainment for travelers
today. (mobile technology, 3D printing, robots)

A

Educator

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16
Q

potential to protect both travelers
and resources

A

Protector

17
Q

ensure the safety of travelers
while also providing convenience. Emerging technologies such
as electronic locking systems

A

Protector

18
Q

information technologies can improve
visitor orientation, communication,
translation

A

Enhancer

19
Q

re-enact or replicate
situations, activities

A

substitute

20
Q

replacement experiences for fragile or
unsafe locations. attractions and artifacts that no longer exist, as well as provide opportunities for visitors with disabilities or mobility restrictions.

A

Substitute

21
Q

benefits primarily business operators. responsible for marketing and distribution,
visitor management, business intelligence,
facilities management

A

Facilitator

22
Q

Picture and video sharing, geotagged videos,
social media, product reviews, and blogs are
just some of the ways visitors can use
technology to document capture and share
their experiences.

A

Reminder

23
Q

Technology may also bite back, causing
unpleasant encounters, inconvenient
situations. Technology failure, noise,
and visual pollution, and resource
degradation are all possible scenarios.

A

Destroyer

24
Q

dynamic web-based platform that brings together a variety of
knowledge about a destination’s tourism items.

A

Destination Management

25
Q

lso offers an infrastructure to support various forms of e-commerce in the destination (e.g., B2B, C2B, and G2B).

A

Destination Management

26
Q

Content, promotion, and e-commerce are the three primary roles of

A

Destination Management

27
Q

technical capabilities of a specific destination, attraction, or tourist
are used to describe…

A

Smart tourism

28
Q

e now upgrading their operations to incorporate
more smart technology

A

Smart Management

29
Q

5 most popular smart tourism implementation methods:

A
  • smart accessibility options
  • smart sustainability initiatives
  • smart information sharing
  • smart research and management tools
  • smart tourist experiences
30
Q

Governments, private businesses, and societies may use knowledge and
information technology to help them avoid

A

Crisis and Risk Planning

31
Q

three steps of disaster
recovery:

A
  1. Prevention and planning
  2. Strategic implementations
  3. Evaluation and feedback
32
Q

policies and databases
with pertinent information

A

Prevention and planning

33
Q

help stakeholders communicate during a crisis.

A

Strategic implementation

34
Q

offers contact services, blogs, and mobile
site

A

evaluation and feedback

Ma'am May-Ann Finals Reviewer (3 decks)

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