Module 5: Workforce Development

Question 1

What are the learning objectives for Module 5: Workforce Development?

Answer 1

What are the learning objectives for Module 5: Workforce Development?

• Identify key leadership strengths
• Define emotional intelligence
• Describe essential leadership behavior
• Identify the components of organization culture
• Evaluate an organization’s culture and talent management systems

Question 2

Which strengths must all business leaders demonstrate?

Answer 2

Which strengths must all business leaders demonstrate?

• bias for action
• strategic focus
• creative thinking
• business acumen
• courageous decision making (braveheart)

Question 3

Bias for Action

Answer 3

Bias for Action

the need to take wise and appropriate actions in a timely fashion that will move the comapny forward in fulfillment of their business objectives

Question 4

Strategic Focus

Answer 4

Strategic Focus

remaining focused on the company’s key business objectives, and aligning all decisions with the strategies set forth by executive leadership

Question 5

Creative Thinking

Answer 5

Creative Thinking

Ability to find solutions to complex problems. Involves brainstorming and collaboration with others; requires out-of-the box thinking

Question 6

Emotional Intelligence

Answer 6

Emotional Intelligence

being aware that our emotions can drive our behavior and impact people, positively or negatively

Question 7

List some key characteristics of emotionally intelligent leaders

Answer 7

List some key characteristics of emotionally intelligent leaders

• Emotional fortitude (strength of mind)
• The ability to persuade and influence others
• The self discipline to develop others
• A keen focus on what is most important
• A positive and proactive approach to work and relationships

Question 8

Which essential leadership behaviors are expected of emotionally intelligent professionals?

Answer 8

Which essential leadership behaviors are expected of emotionally intelligent professionals?

• Self Awareness
• Self Management
• Attunement
• Relationship Building
• Emotional Resilience

Question 9

Self Awareness

Answer 9

Self Awareness

an understanding of one’s strengths and weaknesses

Question 10

Self Management

Answer 10

Self Management

an ability to focus, be disciplined, and demonstrate tact and diplomacy during difficult situations

Question 11

Attunement

Answer 11

Attunement

a sympathetic understanding of the needs of others

Question 12

Emotional Resilience

Answer 12

Emotional Resilience

the ability to deal effectively with ambiguity or uncertainty during moments of crisis and adversity. Cool under pressure.

Question 13

An Opt-in Organization is one where workers feel ______ rather than ______ to participate in the development of the ______ of the organization.

Answer 13

Opt-in Organization

empowered, forced, culture

Question 14

Participation of the development of organizational culture occurs at which three levels?

Answer 14

3 levels of org culture development

Tactical, dynamic and strategic

Question 15

Tactical organizational culture development

Answer 15

Tactical development

individual contributors initiate ideas for ways of working better in teams to develop a high performing work culture

Question 16

Dynamic level (organizational culture development)

Answer 16

Dynamic level

individual contributors and managers/supervisors work collaboratively to create action plans that build cross functional teams according to the values, ethics and traditions of the company

Question 17

Strategic level (organizational culture development)

Answer 17

Strategic level

when collaborative work is presented to executives in the form of reports or action plans. Executives then work with managers on specific Change Management Initiatives that lead to creation of new traditions that help establish a healthy and dynamic culture that becomes a great place to work

Question 18

Talent thrives in environments where leaders are

Answer 18

Talent thrives when

encouraging, positive and engaging

Question 19

What is culture?

Answer 19

Culture

The character and personality of an organization. The sum of its values, beliefs, interactions, behaviors and attitudes.

Question 20

What are the dynamic qualities of an emotionally healthy positive work culture?

Answer 20

What are the dynamic qualities of an emotionally healthy positive work culture?

• Open and honest communication
• Highly interactive relationships
• Respect for others
• Clarification and agreement on rules (ethics) and boundaries

Question 21

How do “great place to work” companies deal with their top talent?

Answer 21

How do “great place to work” companies deal with their top talent?

• compensate them accordingly
• provide opportunities for training and development
• expose them to special projects/opportunities
• include them in high level meetings