MODULE 5: COMMUNICATING AND MOTIVATING THE ENGINEERING ORGANIZATION

Question 1

It is A process of sharing information through symbols, including words and
message

Answer 1

Communicating

Question 2

It may happen between superior and subordinate, between peers, between
a manager and a client, etc.

Answer 2

Communicating

Question 3

It may be done face-to-face or through printed materials or through
electronic devices, etc.

Answer 3

Communicating

Question 4

What are the function of communication

Answer 4

*Information Function
*Motivation Function
*Control Function
*Emotive Function

Question 5

Information provided through communication may
be used for decision-making at various work levels in the organization.

Answer 5

Information Function.

Question 6

When properly communicated, reports, policies, and plans define roles, clarify duties, authorities and responsibilities. Effective control is, then, facilitated.

Answer 6

Control Function.

Question 7

Communication is also used as a means to motivate
employees to commit themselves to the organization’s objectives.

Answer 7

Motivation Function.

Question 8

When feelings as repressed in the organization, employees are affected by anxiety, which, in turn, affects performance. Whatever types of emotions are involved, whether satisfaction,
dissatisfaction, happiness, or bitterness, communication provides a means
to decrease the internal pressure affecting the individual.

Answer 8

Emotive Function.

Question 9

8 Steps of the Communication Process

Answer 9

*Develop an Idea
*Encode
*Transmit
*Receive
*Decode
*Accept
*Use
*Provide Feedback

Question 10

It is the most important step in effective communication. It is important that the idea to be conveyed must be useful or of some value.

Answer 10

Develop an idea