Module 3 Terminology Flashcards
anger
feelings of great displeasure or hostility
aphasia
loss of the ability to communicate through speech, writing or signs; frequently follows a stroke
basic human needs
all that is required for and normal mental, social, spiritual, and physical health; refer to Maslow’s hierarchy of needs
body language
the postures, gestures and facial expressions used intentionally or unintentionally in communication
communication
the exchange or sharing of ideas, thoughts, information and feelings by means of speech, writing or non-verbal actions
conflict
disagreement or antagonism between groups, individuals, or ideas
conversion (disorder)
a defense mechanism in which acceptable physical symptoms are substituted from unacceptable emotions or feelings
defense mechanisms
protective reactions used consciously or unconsciously to avoid humiliation, shame or anxiety
denial
refusal to accept or believe something, often used to protect an individual from intolerable experiences and feelings
displacement
a defense mechanism in which a person transfers emotional reactions to another person or object
dyslexia
difficulty reading causing an individual to transpose letters and sequencing of words
empathy
understanding how someone else feels
family
a group of people related by blood or marriage; the definition is sometimes expanded to include those living in the same household who are emotionally attached, interact regularly, and share concerns
identification
a defense mechanism in which a person patterns his or her personality on that of another person
medical chart
a written legal record containing all information about a resident
message
information transmitted by speech or in writing from one person or group to another
myth
a story or belief not based on fact
non-verbal communication
communication without words; intentional or unintentional use of body language to communicate
personal space
the physical distance a person prefers when interacting with others; the comfort zone
physiological
pertaining to the physical functions of the body
projection
an unconscious defense mechanism similar to rationalization in which a person attributes to another his or her own inappropriate or unacceptable feelings, wishes or thoughts
psychosocial
concerning the relationships between psychological and social factors in a person’s life
rationalization
a defense mechanism in which socially acceptable reasons to explain behavior and feelings are developed and used
receiver
the one who receives and interprets the message from the sender
regression
a defensive mechanism in which a person reverts to childish behavior to some unaccepted impulses
report
a verbal or written account given by the care giver of resident care and observations
repression
sender
the one who conveys a message
sublimation
a defense mechanism in which unacceptable ideas and acts are expressed through socially acceptable and attainable expressions
substitution
a defense mechanism in which an unattainable goal or unacceptable object or emotion is replaced with acceptable and attainable objects or expressions
sympathy
affinity between persons or of one person to another
verbal communication
oral and/or spoken transmission of ideas, thoughts, information, and feelings
voice pitch
a subjective quality of sound which depends on frequency and intensity
voice tone
the character and duration of sound
