Module 3 Terminology

Question 1

anger

Answer 1

feelings of great displeasure or hostility

Question 2

aphasia

Answer 2

loss of the ability to communicate through speech, writing or signs; frequently follows a stroke

Question 3

basic human needs

Answer 3

all that is required for and normal mental, social, spiritual, and physical health; refer to Maslow’s hierarchy of needs

Question 4

body language

Answer 4

the postures, gestures and facial expressions used intentionally or unintentionally in communication

Question 5

communication

Answer 5

the exchange or sharing of ideas, thoughts, information and feelings by means of speech, writing or non-verbal actions

Question 6

conflict

Answer 6

disagreement or antagonism between groups, individuals, or ideas

Question 7

conversion (disorder)

Answer 7

a defense mechanism in which acceptable physical symptoms are substituted from unacceptable emotions or feelings

Question 8

defense mechanisms

Answer 8

protective reactions used consciously or unconsciously to avoid humiliation, shame or anxiety

Question 9

denial

Answer 9

refusal to accept or believe something, often used to protect an individual from intolerable experiences and feelings

Question 10

displacement

Answer 10

a defense mechanism in which a person transfers emotional reactions to another person or object

Question 11

dyslexia

Answer 11

difficulty reading causing an individual to transpose letters and sequencing of words

Question 12

empathy

Answer 12

understanding how someone else feels

Question 13

family

Answer 13

a group of people related by blood or marriage; the definition is sometimes expanded to include those living in the same household who are emotionally attached, interact regularly, and share concerns

Question 14

identification

Answer 14

a defense mechanism in which a person patterns his or her personality on that of another person

Question 15

medical chart

Answer 15

a written legal record containing all information about a resident

Question 16

message

Answer 16

information transmitted by speech or in writing from one person or group to another

Question 17

myth

Answer 17

a story or belief not based on fact

Question 18

non-verbal communication

Answer 18

communication without words; intentional or unintentional use of body language to communicate

Question 19

personal space

Answer 19

the physical distance a person prefers when interacting with others; the comfort zone

Question 20

physiological

Answer 20

pertaining to the physical functions of the body

Question 21

projection

Answer 21

an unconscious defense mechanism similar to rationalization in which a person attributes to another his or her own inappropriate or unacceptable feelings, wishes or thoughts

Question 22

psychosocial

Answer 22

concerning the relationships between psychological and social factors in a person’s life

Question 23

rationalization

Answer 23

a defense mechanism in which socially acceptable reasons to explain behavior and feelings are developed and used

Question 24

receiver

Answer 24

the one who receives and interprets the message from the sender

Question 25

regression

Answer 25

a defensive mechanism in which a person reverts to childish behavior to some unaccepted impulses

Question 26

report

Answer 26

a verbal or written account given by the care giver of resident care and observations

Question 27

repression

Question 28

sender

Answer 28

the one who conveys a message

Question 29

sublimation

Answer 29

a defense mechanism in which unacceptable ideas and acts are expressed through socially acceptable and attainable expressions

Question 30

substitution

Answer 30

a defense mechanism in which an unattainable goal or unacceptable object or emotion is replaced with acceptable and attainable objects or expressions

Question 31

sympathy

Answer 31

affinity between persons or of one person to another

Question 32

verbal communication

Answer 32

oral and/or spoken transmission of ideas, thoughts, information, and feelings

Question 33

voice pitch

Answer 33

a subjective quality of sound which depends on frequency and intensity

Question 34

voice tone

Answer 34

the character and duration of sound