MODULE 3 CONTINUATION Flashcards
travelers are choosing experience over tangible things.
-These travelers are likely to prefer air travel over other modes of transportation
Travel Preference
travelers are purchasing travel services through OTAs
Buying Behavior
provides instant booking confirmation, not just information, to be of value to business
Buying Behavior
through desktop and mobile apps are both using technology, mobile apps are gaining popularity since travelers are becoming busier and are often on the go.
Use of Technology
inactive online booking have been developed by airlines to get the buying public.
Use of Technology
i gives customers a better experience and creates loyal clients
Personalization
Consumers are confident with buying online from businesses they can communicate directly with
Personalization
cheaper compared to having a live customer support agent
Personalization
Because social distancing is now a requirement for the new normal, there will be lesser passengers. This will impact airline profitability
Health Safety
touchless and contactless transaction are encouraged
Digitalization
Check-in kiosk are gaining popularity, and the implementation is on the fast tract.
Digitalization
Airline website have become a one-stop shop where passengers are encouraged to use when booking flights
Digitalization
Local government units may have their own travel protocols, but slowly, travelers will be allowed to go around the country
Travel Behavior
new niche tourism trend that gives the traveler the experience of being an astronaut.
Space Tourism
Tourism may want to have this experience mostly for recreation or leisure but may also be for business purposes
Space Tourism
being able to view Earth from space, having a feeling of weightlessness, experiencing super highspeed travel, having an unusual experience
Space Tourism
- main gateways for most cities.
- first touchpoint for arriving international passengers
Airport Facilities
well organized and managed terminal can lead to ensuring a progressive air transport industry.
Airport Facilities
Roles of Airport
- Airport Function as gateways or hubs
- Airports are almost always connected with land transportation systems such as buses, taxis, and others. Some airports even have rail or train stations connecting the airport location to the city
- The importance of transport terminals depends on the size of traffic it serves.
- Other bases for the importance of transport terminals include their locations and accessibility.
Parts of Airport
- Runway
- Taxiway
- Apron
- Hangar
- Control Tower
- Parking
- Terminal Building
heavily paved area where airlines use for take-ff and landing.
Runway
maximum of thirty movements (landing or take-off) within the day
Runway
special lightings to guide flight crew for night landing
Runway
It is what connects the runways to the other airport components such as the passenger terminal, apron, or parking.
Taxiway
one of the busiest areas in the airport. This is where the airplane, other vehicles, as weel as people, move around
Apron
most airplanes park to allow passengers to disembark and wait for passengers to board.
Apron
connected to taxiways for easy access for airplanes
Hangar
It is a structure where the aircraft is repaired or serviced
Hangar
It is where traffic contril the landing and take-off of aircraft within its zone, it is designed to allow 360 degree of Visual observation of the airways
Control Tower
the air traffic controllers inform pilots about wind speed, landing routes, visibility, and runways details
Control Tower
When airport personnel leave their cars while they do their day’s work
Parking
airport terminal is the first point of contact in the destination
Terminal Building
gives passengers their first impression of the place they will be visiting. It can be showpiece of the destination’s architectural point of view
Terminal Building
Almost all airports will have at least 2 areas for passengers:
- Departure area/level
- Arrival area/level
where the travel documents are processed. immigration interviews. boarding of flights
Departure area/ level
where passenger claim their checked-in baggage and go thru Customes if needed
Arrival area/level
At the Departure level or Area
Passenger Check-in:
- Check-in kiosks
- Online check-in
airline personnel are generally called ground staff or ground personnel.
Landside Operation
They may be looking for missing passengers or moving passengers along to facilitate the boarding.
Around the Terminal
They again check that only those passengers for specific flight exit the correct departure gate on their way to the aircraft.
At the Departure Gate
ground staff meet the airplane by the aircraft door.
Upon Arrival
coordinate assistance for passenger who micgh need special handlings, like wheelchair assistance or direct connecting passengers
Upon Arrival
often Unseen by passengers
Airside Operations
they work in the airfield and the ramp. they make sure airplane is safe and secure for another flight
Airside Operations
One of the most crucial activities on the airside of airport. must follow safety protocols
Refueling
coordination must be done with the flight crew, cabin crew and other ground operators.
Refueling
communicate with the flight crew through body signals.
Parking the Aircraft
mechanics or engineers check the airplane for troubleshooting, component replacement, defect rectification, and minor repairs.
Maintenance Checks
Weight and balance must be considered for safety of the aircraft and passengers.
Cargo Loading/Unloading
Airport fees can be classified into two:
aeronautical revenues and non-aeronautical revenue.
those fees and charges paid by airlines. These are the landing fees, fuel fees, land lease, and terminal rent.
Aeronautical revenues
Most low-cost carriers target a 25- minute turnaround as they prefer their aircraft on the air.
Aeronautical revenues
most common fees airports collect from airline. The runway is not oridinary paved streets.
Landing fees
Commercial airlines pay the market rate for aviation gas (avgas) or jet fuel.
Fuel fees
Airlines are charged rent or lease for their ticket office, ticket counter, check-in counter…
Land lease and terminal rent
charged for activities and services outside aeronautical activities
Non-aeronautical revenue
charging for space rented out to concessionaries like restaurants, snack bars, and retail outlet
Non-aeronautical revenue
Filipinos are known to be shoppers
Retail concessions
these retail shops and food outlets are other sources of revenue for airports from space rental
Retail concessions
There are baks and or ATMs or money charges. Some airports have travel lounges
Services
also include spas or massage therapy for the weary traveller.
Services
any machine that can fly
aircraft
specific type of aircraft that has fixed wings and is heavier than aie
airplane
ability to move
maneuverable/ maneuver
