MODULE 3: COMMUNICATION IN THE MULTICULTURAL WORLD Flashcards
According to Taylor, 1871,
It is the complex whole which includes knowledge, belief, art, morals, law,
customs and habits and any capabilities acquired by man as a member of society
Culture
It is the customary beliefs, social forms and
material traits of a racial, religious, or social group, or the set of shared attitudes,
values, goals, and practices that characterize an institution or organization
CULTURE
It is the term used to define the members of the same general culture who differ
in some ethnic or sociological way from the parent culture.
CO-CULTURES
It is the term used to define the members of the same general culture who differ
in some ethnic or sociological way from the parent culture.
CO-CULTURES
It is the lens through which we see the world
CULTURE
It is a tendency to see one’s own culture as superior to all
Ethnocentrism
It is the concept that accepts
other cultural groups as equal in value to one’s own. It tries to understand the
behavior of other groups.
Cultural relativism
It is the communication between people who
have differences in any one of the following: styles of working, age, nationality,
ethnicity, race, gender, sexual orientation, etc. (Iba-ibang lahi)
Cross Cultural Communication
What are the importance of Cross Cultural Communication? G BUJOS TAAN
Globalization
Bussines Opportunities
Job Opportunities
Sharing of views and ideas
Talent Improvisation
An Understanding of diverse market
It is the sending and receiving of messages across languages and cultures. It is also a negotiated understanding of meaning in
human experiences across social systems and societies.
INTERCULTURAL COMMUNICATION
It is a smaller group within a larger culture that shares the language or behavioral patterns that are different from the larger group.
SUBCULTURE
It is when people from multiple backgrounds, with different ways of communication, coexist without really interacting deeply.
Multicultural Communication
being able to communicate (verbal and non-verbally) with the members of your local area/community.
Local communication
It is making proper responses to behaviors and norms exhibited by people from outside of one’s own culture.
It is essential when we have to interact with people from other cultures.
Cultural awareness
If we don’t have ______ we misinterpret and
misunderstand other people’s different deeds.
cultural sensitivity awareness
A _______ comes when we
lack awareness of our own behavioral rules and project them on others.
Misinterpretation
What are the 5 major tips for successful multicultural communication?
- Keep an open mind
- Have some knowledge of people’s cultural backgrounds
- Practice active listening
- Watch your nonverbal communication
- Maintain a personal touch
It is the most important thing you can do in relating to people of a different
culture. It mans not stereotyping
KEEP AN OPEN MIND
To be fluid and cohesive with your team, this is important. This will give you
valuable cues as to how your team members approach people, their definitions
of respect, their boundaries, and their overall sense of how human interactions
should be conducted. Having this knowledge is a matter of awareness.
Have at least some knowledge of people’s cultural backgrounds
All human beings feel more comfortable, more
valued, and more a part of a team if they are confident they are being heard.
PRACTICE ACTIVE LISTENING
Often included with the skill of active
listening, THIS takes on special importance when it comes to the subject of multiculturalism.
Watch your nonverbal communication.
Even when faced with deadlines, financial
constraints, a burdensome workload, and all sorts of workplace disagreements,
it is important to keep and ________ in your interactions. This point is about simple awareness.
Maintain a personal touch
It is a very important component of the communication process.
Language
When greeting someone, Japanese people tend to attach ___________ to the names of the other person they’re talking to
Honorifics
It is the most common honorific used usually between people of the same age because this is a gender-neutral honorific
SAN
used when you find someone endearing
It can also be used to address babies, young children, grandparents, and teenage girls.
CHAN
used by anyone referring to a male child or male teenagers. It can also be used by females when addressing a male that they are emotionally attached to or have known for a long period of time.
KUN
is a more respectful version of –san. It is used mainly to refer to people
much higher in rank than oneself towards one’s customers, and sometimes
toward people one greatly admires. When used to refer to oneself, it
expresses extreme arrogance.
SAMA
To communicate effectively with culturally diverse persons, one should be
mindful of the _______ that we use and the ___________________ that we display.
TONE AND BODY LANGUAGE
It is the way speak; it may either be fast or slow, or gentle or aggressive.
TONE
iT include facial expressions, glaze,
posture, distance from other person and gesture of the arm and hand
BODY LANGUAGE
the communication process is__% made up
of non-verbal information.
90
What are the three elements of face-to-face communication?
- Tone- 30%
- Body Language- 60%
- Verbal- 10%
What are the six hand gestures?
Thumbs-up
come here
Horn Fingers
looking at your watch
The ok sign
The V sign
It Philippines it means okay/ approved
Bangladesh-Insult
Middle east-highly offensive
Thumbs up
It Philippines it is Used to beckon dogs ay/approved
USA- Rock on; sign of approval
Come here
USA- Rock on; sign of approval
Mediterranean and Latin countries,
such as Argentina, Brazil, Colombia,
Cuba, Spain, Italy and Portugal- This
sign tells them that their spouse is
cheating on them.
Horn Fingers
Philippines- I’m in a hurry
Middle east- very rude
Looking at your watch
English speaking countries- Fine, great, perfect,
okay
Brazil-rude
The ‘ok’sign
USA- Victory and peace
Vietnam/Philippines- Peace
UK, Australia and South Africa- Extremely
insulting (same gesture with the back of the
hand facing the other person )
The “V” sign
It is the development and sharing of information, through verbal and non-verbal messages, in international settings and contexts
Global Communication
It is also defined as communication with people across the globe, and exchanging of
knowledge, ideas, and information and interaction of individuals across the borders
Global Communication
What is the Five-Step Processes of Global Communication?
- A person or an organization in one country sends a
message. - The message is encoded.
- The message travels through a channel or medium.
- The receiver in another country decodes the message.
- The recipient receives the message
Who is a theorist who predicted many years ago that the world would become a global village?
Marshall McLuhan
It views the world as a community in which distance and isolation have been dramatically reduced by electronic media (such as television
and the internet).
Global Village
It has helped erased the notion of territorial boundaries
between countries, gradually eroding the idea of the term nation. Thus, it made
the world smaller.
Digital technology
What are the three form of global communication?
1- Government-to-government
2- Business-to-business
3- People-to-people
It is communication between two or more
governments related to different countries. Maybe a discussion about
current affairs and conflicts.
Government-to-government.
It involves interaction between two or more
international business parties. Maybe any deal contract.
Business-to-business.
Refers to communication between two or more
people living far away across the borders. Like talk of two best friends.
One in USA and other in the UK.
People-to-people.
Give seven examples of Global Communication
❖ Email
❖ Social media posts
❖ Press releases
❖ Books and traditional print publication
❖ Political speeches
❖ Global advertisements
❖ Journalistic news stories
What are the six things that need to be considered for communicating globally?
- Understand Cultural differences
- Consider Language Differences
- Factor in Schedule Differences
- Learn the Laws
- Learn how media work
- Learn the history
What are the Barriers to Effective Local and Global Communication in Multicultural
Settings?
- Language
- Personality
- Medium of Communication
- Culture
