Module 3 - Advanced Communication & Negotiation Skills for Inter-professional Practice

Question 1

What are the building blocks of emotional intelligence?

Answer 1

Self awareness (your own feelings)
Self management (managing your emotions)
Social awareness (managing emotions in others)

Question 2

Why is inter-professional collaboration important?

Answer 2

• Facilitates the continuity of patient care
• Promote patient safety and the changing needs of the health service
• Incorporating the national safety and quality health service standards
• To encourage shared decision making and patient centered care
• Devise structured approaches to transferring information
• The needs of rural and remote areas

Question 3

What is required to be a collaborative team member?

Answer 3

• Communicate
• Participate
• Clarify your role in the team
• Share decision making and care planning for patient
• Coordinate care
• Involve the patient

Question 4

What are the 5 competencies for inter-professional collaboration?

Answer 4

1. Communication
2. Team work
3. Clarification of role
4. Conflict resolution
5. Reflection

Question 5

What are the 5 components of emotional intelligence at work?

Answer 5

Self-awareness.
Self-regulation.
Motivation.
Empathy.
Social skills.