Module 3 Flashcards
1
Q
What are 3 requirements in Communication?
A
- Sender
- Receiver
- Feedback
2
Q
Define : Active Listening.
A
Paying close attention to Verbal and Non-Verbal communication to show that your listening.
3
Q
How does a PSW communicate with a client?
A
- Hand gestures
- Smiling
- Learn words from their language
- Speaking Slowly & Clearly
- Don’t yell
- Repeat back to the client if they didn’t hear
- Don’t continue to ask the same question
4
Q
Ways to communicate Interpersonal skills?
A
Your tone and your body language
5
Q
Ways to communicate with language barriers?
A
- Showing them photo cards
- Using gestures
- showing them
- Message Boards
6
Q
What are some factors that influence the interpretation of the message?
A
- Not being able to see the facial expression
- Understanding slag
- Tone of voice
- Age
- Background Noise
- Experience
- Values
- Age
- Belief
- Body language
7
Q
What are six steps of critical thinking & problem solving?
A
- Observe/ Identify
- Hypothesize/creative brainstorm
- Inquire/ Explore(ask question
- Analyze
- Action
- Evaluate
