Module 3

Question 2

what are the approaches of resolving conflict

Answer 2

tingnan mo sa table

Question 3

• this moves away from another and do not address the conflict instead, they deny it and keep it hidden
• reflects a low concern for the issue and/of relationships. The longer the time the conflicting parties resolve, the more difficult it becomes. When parties avoid each other, they lose since they do nothing to their problem

Answer 3

avoidance

Question 4

when should we use AVOIDANCE

Answer 4

• When an issue is unimportant or when other, more important issues are pressing
• When you perceive no chance of satisfying your concerns
• When the potential costs of confronting a conflict outweigh the benefits of its resolution
• When you need to let people cool down
• When others can resolve the issue more effectively

Question 5

• giving up or giving in to the other person. The individual neglects his/her own concern in favor of satisfying the concern of the other
• individual is unassertive and very cooperative.
• ignore and put higher stakes to relationships. For them, conflict is usually disastrous therefore, it is better to keep one’s peace.

Answer 5

accommodation

Question 6

when to use ACCOMMODATION

Answer 6

• When you realize that you are wrong-
• When the issue is much more important to the other person than it is to you
• When you want to build up social credits for later issues that are important to you
• When you are outmatched and losing and more competition would only damage your cause
• When preserving harmony and avoiding disruption are especially important

Question 7

• moderately assertive and moderately cooperative
• Their objective is to find an expedient, mutually acceptable solution that partially satisfies both parties
• conflict is mutual difference best resolved by cooperation
• If each comes half way, progress can be made by democratic process.

Answer 7

compromise

Question 8

when to use COMPROMISE

Answer 8

• When goals are moderately important but not worth the effort or the potential disruption involved in using more assertive modes
• When two opponents with equal power are strongly committed to mutually exclusive goals
• When you want to achieve a temporary settlement of a complex issue
• When you need to arrive at an expedient solution under time pressure as a backup mode when collaboration or competition fails

Question 9

• a movement against another response. It is power-orientated, assertive, but not cooperative
• Individuals will assert themselves in pursuing their interest even at other people’s expense
• defending a position and pushing it through, believing it to be correct, or simply due to the desire to win—even by force

Answer 9

competition/confrontation/domination

Question 10

when to use COMPETITION

Answer 10

• When quick, decisive action is vital
• When you need to protect yourself from people who take advantage of non-competitive behavior

Question 11

• the parties are both assertive and cooperative. They move towards the other in order to find a solution that fully satisfies their concerns

Answer 11

collaboration

Question 12

when to use COLLABORATION

Answer 12

• When you need to find an integrative solution and the concerns of both parties are too important to be compromised
• When your objective is to learn and you wish to test your assumptions and understand others’ views
• When you want to merge insights from people with different perspectives on a problem
• When you want to gain commitment by incorporating others’ concerns into a consensual decision
• When you need to work through hard feelings that have been interfering with a relationship

Question 13

what is thomas-kilmann conflict modes table

Answer 13

tingnan mo ang table siyempre

Question 14

• the exchange of information using a shared set of symbols
• the process that links group members and enables them to coordinate their activities.

Answer 14

communication

Question 15

where does the term communication come from

Answer 15

communis (latin) which means common

Question 16

what are the elements of communication

Answer 16

• source or sender of message
• message itself
• channel or medium of communication
• receiver of the message
• feedback

Question 17

what are the significant skills in realizing effective communication

(plot)

Answer 17

• probing
• listening
• observing
• telling

Question 18

It is critical that we do not only pay attention to the surface of the message, but also delve beyond words and actions

Answer 18

probing

Question 19

Not only should we be able to listen with our ears, but we should be able to listen with our emotions as well

Answer 19

listening

Question 20

• Observe the behaviors, body language, and tone of voice, among other things. Based on the other person’s body language, what does he or she say?
• Being able to read outward signs would help us evaluate the situation more correctly and determine whether or not the communication is positive.

Answer 20

observing

Question 21

• The communication process is influenced by the manner we speak or how we speak

Answer 21

telling

Question 22

what are other methods of resolving conflicts

(mand)

Answer 22

• dialogue
• negotiation
• meditation
• arbitration

Question 23

as a conversation between two or more persons, where exchange of ideas on a certain political or religious issue, for example, with a goal of amicably settling conflict.

Answer 23

dialogue

Question 24

what qualities should a dialogue carry

(rel)

Answer 24

• respect
• esteem
• love for each other

Question 25

what are the main qualities of a dialogue process

(sptp)

Answer 25

• silence
• position
• tension
• patience

Question 26

In a conversation, the best way to listen is to keep quiet. When one is quiet, his ability to hear what the other person is saying is maximized. It is in keeping quiet that we have the opportunity to think deeply, instead of only listening to oneself.

Answer 26

silence

Question 27

It suggests that in a dialogue, an individual needs to have grounding and enough knowledge to represent his convictions. For example, if we are a Christian, without enough knowledge about what Christianity is, we would have a difficulty engaging into a dialogue with a Muslim. In the same manner, with limited knowledge about Islam, neither can we, as a Muslim for example, effectively present Islam in a dialogic conversation.

Answer 27

position

Question 28

In the process of doing a dialogue, individuals are allowed to go through a period of “???” not for the purpose of fighting, but as part of the process of seeking the truth for each party to understand each other.

Answer 28

tension

Question 29

Dialogue is a process, and therefore, it cannot swiftly happen. At the outset, we need to take time and patiently prepare ourselves to engage in the dialogic conversation for maximum results.

Answer 29

patience

Question 30

• These parties work to restore peace by utilizing a variety of ways to mediate disagreements and reduce tensions between individuals, communities, and organizations
• this has long been a standard method in how our world resolves disputes and conflicts.

Answer 30

negotiation

Question 31

what are the stages of peace negotiation

pwede can i?
(pd cnai)

Answer 31

• preparation
• discussion
• clarifying goals
• negotiate towards win-win outcome
• agreement
• implementing a course of action

Question 32

an intervention that utilizes a number of techniques aimed to improve the mind’s potential to change bodily functions and symptoms.

Answer 32

mediation

Question 33

what is the step-by-step procedure of mediation process

(mdencg)

Answer 33

1. step 1- mediator’s opeing statement
2. step 2- disputant’s opening statement
3. step 3- explore the issues together
4. step 4- negotiate and compromise
5. step 5- create a written agreement
6. step 6- get some closure

Question 34

The mediator meets with each participant individually to outline what they may anticipate from him/her and the procedure. It is critical at this stage that both parties be willing to cooperate and agree on basic ground rules. Building trust enables them to communicate openly and honestly with the mediator and with one another.

Answer 34

step 1- mediator’s opening statement

Question 35

Meet with each party separately to allow them to express their side of the story freely and honestly. In addition, each side is encouraged to describe the issue and its potential financial and other consequences. To demonstrate understanding, the mediator actively listens, reflects, and paraphrases what they are saying.

Answer 35

step 2- disputant’s opening statement

Question 36

Arrange a joint meeting once both parties have had time to deliberate. It is preferable to begin the session on a positive note by thanking the people involved, reminding them of the ground rules, summarizing the problem, and outlining the key points of agreement and disagreement. Give them equal time to speak and express themselves without interruption.

Answer 36

step 3- explore the issues together

Question 37

The mediator directs both parties’ attention to the issues highlighted throughout the discussions and areas where they agree. The difficulties were resolved as a quick win to generate good momentum and give both sides confidence in building workable solutions.

Answer 37

step 4- negotiate and compromise

Question 38

It is best to take notes of all the meetings and once the participants have reached a solution, write that up as a formal agreement that is understandable to both parties. To add weight and finality to the outcome allow each person to sign the agreement.

Answer 38

step 5- create a written agreement

Question 39

Finally, give both parties a copy of the agreed-upon statement and carefully explain what is expected of them once they return to work. Summarize the procedures and express gratitude to both parties for their assistance and cooperation.

Answer 39

step 6- get some closure

Question 40

• a device in which the resolution of a question of mutual interest is entrusted to one or more other persons
• one of the oldest method of conflict resolution and most intrusive form of third-party participation

Answer 40

arbitration

Question 41

what are the phases of an arbitration process

Answer 41

1. phase 1- first pleading
2. phase 2- panel selection
3. phase 3- first pre-hearing meeting
4. phase 4- trial preparation
5. phase 5- final hearing

Question 42

As the parties meet with their separate attorneys, there will be a flurry of activity at first. During this phase, the parties assess the evidence and prepare their own statements of Claims and Answers.

Answer 42

Phase 1.
First Pleadings

Question 43

in which the parties agree on up to four nominated arbitrators who will sit on the panel and rank the remaining arbitrators in order of preference. The chosen arbitrator is appointed by an arbitral institution or a court.

Answer 43

Phase 2.
Panel Selection

Question 44

This is also known as a discovery stage. During this stage, the parties work hard to discover and find all necessary papers, information, and witnesses that will be needed to present their claims and defenses at the final hearing. This step is considered critical in the arbitration process since it requires little participation from the parties. If the parties cannot agree on a specific discovery issue, they will draft, respond to, and defend discovery motions that are filed.

Answer 44

Phase 3. First Pre-hearing Meeting

Question 45

A trial preparation will be held one month before the final hearing to prepare for and remove any potential surprises at the final hearing. Arbitrators are also preparing their expert reports at this time.

Answer 45

Phase 4.
Trial Preparation

Question 46

which might run anywhere from a halfday to a week or more, will be the final stage of the arbitration process. Respondents were permitted to present their arguments, as well as witnesses and evidence. When the parties have finished presenting their final arguments, the panel will deliberate and issue an Award that containsthe conclusions and costs. If there is noncompliance, an action for enforcement, challenge, oraward may be taken.

Answer 46

Phase 5.
Final Hearing

Question 47

what are some benefits of arbitration

Answer 47

1. both parties are encouraged to participate and ask for resolutions that avoid hostility towards one another;
2. quicker and less complicated
3. faster than litigation
4. flexible
5. has simplified rules
6. held in private