Module 3

Question 1

sequential process of Value creating

Answer 1

Value Analysis Chain

Question 2

Contribute to the physical creation of the product or service transfer to the buyer

Answer 2

Primary activities

Question 3

Activities transforming inputs and to the final

Answer 3

Operations

Question 4

Collecting storing and distributing the product or service to the buyers

Answer 4

Outbound logistics

Question 5

Receiving storing and distributing inputs to the product

Answer 5

Inbound logistics

Question 6

Involves purchase of products and services by end-users includes how to induce buyers to make those purchases

Answer 6

Marketing and sales activities

Question 7

Associated with providing services to enhance or maintain the value of the product

Answer 7

Service

Question 8

Activities are there add value by themselves around value through important relationships

Answer 8

Support activity

Question 9

Involves how the firm purchases its inputs

Answer 9

Procurement

Question 10

Effective and development activities for process and product initiatives

Answer 10

Technology development

Question 11

Consists of activities involved in recruitment hiring training

Answer 11

Human resource management

Question 12

Effective planning systems to attain overall goals and objective

Answer 12

General administration

Question 13

Phenomena within a company

Answer 13

Internal analysis

Question 14

Industry and its competitive environment

Answer 14

External analysis

Question 15

Assets that are relatively easy to identify

Answer 15

Tangible resources

Question 16

Difficult for competitors to imitate

Answer 16

Intangible resources

Question 17

Plant and facilities location machinery and equipment

Answer 17

Physical assets

Question 18

Cash and cash equivalents borrowing capacity capacity to raise equity

Answer 18

Financial assets

Question 19

Trade secrets patents copyrights trademarks

Answer 19

Technological resources

Question 20

Effective planning processes and control systems

Answer 20

Organizational resources

Question 21

Trust experience and capabilities of employees

Answer 21

Human resources

Question 22

Technical and scientific expertise

Answer 22

Innovation resources

Question 23

Brand names reputation for fairness with suppliers

Answer 23

Reputation resources

Question 24

Competencies or skills that a firm employs to transfer inputs into outputs the capacity to combine tangible and intangible resources

Answer 24

Organizational capabilities

Question 25

Four strategic resources

Answer 25

Value rare difficult to imitate difficult to substitute

Question 26

Resources that are physically unique therefore impossible to

Answer 26

Physical uniqueness

Question 27

Hard to duplicate because of all that has happened along the path

Answer 27

Path dependency

Question 28

Impossible to explain what cause a resource to exist

Answer 28

Casual ambiguity

Question 29

Resources that results from social engineering

Answer 29

Social complexity

Question 30

Four factors help explain the extent of which employees and managers will be able to obtain proportionately high level of

Answer 30

Employee bargaining power employee replacement cost employee exit cost manager bargaining power

Question 31

The meaningful integration issues come into evaluating performance

Answer 31

Balance scorecard

Question 32

How do customers see us

Answer 32

Customer perspective

Question 33

Articulate goals for 4 key categories

Answer 33

Time quality performance and service cost

Question 34

What must we excel at

Answer 34

Internal perspective

Question 35

Managers focus on those critical operations

Answer 35

Business processes decisions coordinated actions key resources and capabilities

Question 36

Can we continue to improve and create value

Answer 36

Innovation and learning perspective

Question 37

Managers must make frequent changes to existing products

Answer 37

Human capital information capital organizational capital

Question 38

Skills talent knowledge

Answer 38

Human capital

Question 39

Information systems networks

Answer 39

Information capital

Question 40

Cultural leadership

Answer 40

Organizational capital

Question 41

How do we look to shareholders

Answer 41

Financial perspective

Question 42

Managers must measure how the firm's strategy contribute to bottomline in improvement

Answer 42

Profitability growth improve sales increase market share reduce operating expenses