Module 3

Question 1

What does the acronym SOLER stand for

Answer 1

Sit
Open posture
Listen to patient
Eye contact
Relax

Question 2

List 10 therapeutic communication techniques

Answer 2

asking open questions or relevant question
using touch
using silence
active listen
humour
sharing empathy
clarify or paraphrasing or summarizing
sharing observations
music
provide information
selective self disclosure
confrontation - very selective circumstances, when trust has been established

Question 3

What is the purpose of therapeutic communication

Answer 3

to develop a therapeutic relationship with client. Build trust to enable sharing of vital information. to establish a healing-healing relationship

Question 4

What are qualities of therapeutic communication

Answer 4

is between nurse and patient. caring mutual respect and dignity. both verbal and non-verbal.

Question 5

what are the 4 phases of the helping relationship

Answer 5

pre-interaction
orientation
working phase
termination

Question 6

what is meta-communication

Answer 6

all factors that influence how a message is received by others

Question 7

name 11 non-therapeutic communication techniques

Answer 7

false reasurances
asking person questions
giving personal opinions
changong hue subject
automatic responses
sympathy
asking for explanation
approval or disapproval 
defensive responses
passive or agressive responses
arguing

Question 8

List 4 professional nursing relationships

Answer 8

nurse-patient
nurse-family
nurse-community
nurse-health team

Question 9

add 4 more slides, 1 on each professional nurse relationship